InMoment®, the leading provider of Experience Improvement (XI)™, announced that Graham Tutton, a seasoned executive with over 25 years of leading customer experience and insights at several global brands, has joined the company to lead clients through more strategically oriented and impactful programs focused on experience improvements.
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Graham Tutton joins InMoment as Global Head of Consumer Products to provide strategic guidance focused on experience improvement. (Photo: Business Wire)
Tutton’s proven success is founded in leveraging employee and customer insights to develop strategies and tactical implementations for consistent, great experiences. He recognizes that businesses today offer countless customer, product, and employee experiences, but identifying and prioritizing improvements in the most relevant areas aids businesses in ‘owning’ their category and maximizing returns.
“Global brands need help in evolving business strategy and tactics to remain relevant with customers today—many are struggling to keep up with massive changes in their businesses models, employee populations and how they engage with each,” said Tutton. “Those who lead based on consistent experiences, driven by employee and customer inputs, will succeed. InMoment offers a categorical advantage through the XI platform coupled with strategic services focused on improving experiences.”
Tutton spent the last decade in senior leadership roles accountable for customer, employee, and product insights, deploying and managing all aspects of the enterprise Net Promoter System, and supporting operations teams at global media and communications leader Comcast. He was co-chair of The Cable Center Customer Care Committee (C5), facilitating innovative approaches to creating greater customer experiences. Tutton has held other prominent roles in leading customer solutions and service at industry leading global companies. Tutton’s work has earned his organization recognition for superior customer experience by J.D. Power, ASCI, and other recognized groups.
“Graham provides a unique and modern perspective that will help brands immediately start to excel,” said Brian Clark, EVP, Customer Success at InMoment. “As the world rapidly changes, Graham’s expertise coupled with InMoment’s leading solutions will help brands prioritize their focus and improve experiences and financial results.”
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com