IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today Atmosphere® CPaaS is now compliant with the Health Insurance Portability and Accountability Act (HIPAA), the U.S. national standard set for health information security and privacy. IntelePeer is committed to the protection of its customers’ data and ensuring its solutions meet the stringent requirements of applicable data protection regulations.
With the current climate forcing healthcare companies to move forward with digital transformation, protection of data continues to grow in importance with the growth and changes in telehealth, e-commerce, and remote workers. Malicious activities are on the rise and according to an April 2020 Healthcare Breach Report published on May 20, 2020 in the HIPAA Journal, 39.82 million healthcare records were breached over the past 12 months and the majority of breaches in April were through phishing attacks via email. Healthcare providers need to address the move to remote healthcare, changing communication preferences, and how to secure patient data. IntelePeer’s HIPAA-compliant Atmosphere® CPaaS helps solve critical pain points healthcare companies are seeing as they move to digital experiences with strained budgets and small IT departments.
“With the changes resulting from the current pandemic, healthcare providers are rapidly researching how to maintain operations and move towards new ways of providing care. Patients are being treated remotely and prefer different ways to communicate. It’s critical to protect all sensitive matter transferred digitally,” said Robert Galop, Chief Marketing Officer at IntelePeer. “With Atmosphere® CPaaS adding HIPAA compliance, we’ve made it easier for our healthcare customers to integrate omni-channel solutions into their business communications, improving patient and employee experiences, and providing peace of mind with a secure and reliable solution.”
Atmosphere CPaaS® offers omni-channel communications, automation, advanced analytics, and AI capabilities that can be easily integrated into existing business systems and workflows. IntelePeer has extensive experience in the healthcare sector, and has a large number of pharmaceutical and healthcare provider customers. Companies using Atmosphere® CPaaS see increased revenue, decreased operational costs, and improved patient satisfaction by deploying omni-channel communications for appointment scheduling, billing, and surveys through voice, SMS, social channels, and more. For companies short on time or resources, Atmosphere® Managed Solutions provides implementation support for AI optimization, business process integration, and creation of custom dashboards, databases, and web interfaces.
The addition of HIPAA compliance is a part of IntelePeer’s ongoing commitment to the enterprise healthcare sector, its partners and customers.
IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. For more information visit: www.intelepeer.com.