IntelliShift, a division of VTS, the innovative, unified vehicle, asset, and field operations intelligence platform, today announced two members of its Customer Success team – Kristi Faltorusso, Vice President of Customer Success, and Krista Roberts, Enterprise Customer Success Manager – have been recognized as winners of three prestigious industry awards. Signaling the company’s continued strategic focus on customer success, the accolades represent IntelliShift’s firm commitment to delivering superior service and ensuring an industry-leading, high-quality overall experience for its customers.
Faltorusso was selected as the winner of Gainsight’s GameChanger Product VIP award in the Growth Champion category. Awarded to the individual who is most helping his or her company revolutionize the future of customer success and product experience by challenging the status quo, Faltorusso was chosen for her ability to leverage customer usage and adoption data to drive strategic customer engagement and predict customer challenges. She has also been able to increase customer marketing engagements by 90%, leveraging Gainsight PX In-App Engagements to promote and socialize customer marketing initiatives.
In addition, Faltorusso was named to SuccessCOACHING’s Top 25 Customer Success Influencers list, which recognizes the leading players in the industry for their contributions in the customer success space. The list was determined by a panel of six expert judges, who narrowed down the list of more than 1,000 nominees and selected the winners based on their insights and contributions to the industry.
“I’m honored to be recognized by both Gainsight and SuccessCOACHING as a leader in customer success,” said Faltorusso. “Providing exceptional customer service, which is personalized to support the unique needs of each of our customers, is at the core of what we do at IntelliShift. For us, it’s paramount that we are a trusted partner to our customers, which means understanding their overarching business goals and tailoring our solution and dashboards to their processes and KPIs. Our goal is to contribute to and support their ongoing success. It’s exciting to be amongst such a distinguished group of individuals who are also paving the way and helping to introduce new industry standards that not only up level the customer experience but help drive positive business outcomes.”
Roberts was named to SuccessCOACHING’s Customer Success Top 100 Strategists list, which recognizes customer success experts who are leading the way and making a significant impact in their field. As a peer-nominated list, the final group is determined by the customer success community – showcasing the industry’s support and recognition of Roberts’ overall impact and true commitment to customer success.
“At IntelliShift, our customers are the heart of our organization,” said Roberts. “As a member of the Customer Success team, my main priority is working with our customers to help them easily leverage the IntelliShift platform to optimize their businesses processes, streamline efficiencies, and reduce overall costs. I’m very excited to be recognized on the Top 100 Strategists list and am looking forward to continuing to work closely with my team to build on and enhance our leading approach to customer success for years to come.”
Focused on delivering a heightened experience and helping customers achieve highly optimized outcomes, Faltorusso recently spearheaded a new partnership between IntelliShift and PracticalCSM.com, which will introduce a Customer Success Certification for the IntelliShift Customer Success team. The industry-recognized certification will be offered in conjunction with IntelliShift’s robust new hire and onboarding customer success program to ensure all team members are aligned with and implementing customer service industry best practices. By providing in-depth, hands-on training for employees, the certification will allow IntelliShift to further expand its proven approach to customer success and continue to develop the team’s unmatched capabilities.
“Kristi and Krista are the ultimate duo, both of whom are truly committed to helping our customers succeed every day,” said John Cunningham, IntelliShift CEO. “These award wins are a well-deserved recognition for their continued passion and unwavering support for our customers. Put simply, as the needs of our customers continue to evolve, Kristi and Krista, along with the rest of their team, will be at the forefront, establishing new strategies to better support our customers and equip them for long-term success.”
To learn more about IntelliShift’s commitment to customer success, register today for ConnectedOps 2020, a virtual event focused on the future of connected field and asset operations during which Faltorusso will share a high-level overview.
IntelliShift, a division of VTS, provides vehicle, asset, and field operations intelligence solutions through its next-generation unified platform. IntelliShift provides an end-to-end cloud-based solution personalized to each customer’s operational goals, delivering data-driven insights to optimize business processes and increase asset and vehicle monetization.