Press release

iQor Wins 2020 Stevie Award for Coaching Program of the Year

Sponsored by Businesswire

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it was the Bronze Stevie® award winner at the 14th annual Stevie Awards for Sales & Customer Service. iQor was recognized for its award-winning leadership training program, sQholar, in the Customer Service Training or Coaching Program of the Year, Business Services Industries category.

The 14th Annual Stevie Awards for Sales & Customer Service is an international competition recognizing excellence in disciplines that are crucial to business success. More than 2,600 nominations from organizations in 48 nations in virtually every industry were evaluated in this year’s competition.

“iQor recognizes that our employees desire to expand their careers and develop leadership skills,” said Vice President of Global Learning at iQor, Mark Monaghan, “Our sQholar program provides a clear career path to leadership for our employees and gives them the tools they need to successfully manage, coach and position their team for success.”

sQholar is a six-month program and includes a mix of eLearning, team building, and HR competency modules. The program has grown globally with over 300 active participants working their way towards leadership positions. On average, one-third of sQholar participants are promoted to a supervisor role within their first year of completing the program. Due to its success, sQholar is now a mandatory prerequisite for all internal promotions.

iQor is a previous winner of the Stevie Awards, taking home the Bronze award in the Customer Service or Call Center Training Practice of the Year category at the 13th Annual Stevie Awards for its sQholar training program.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at

About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 9 countries, we partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at or follow us at