With the growth of on-demand services and online transactions, there is a greater need today for large companies to focus on delivering great mobile customer experience (CX). Global Cloud Communication Platform company, Kaleyra, Inc. (NYSE American: KLR) (KLR WS), has strengthened its commitment to delivering solutions for the financial services industry with the launch of k-lab, a dedicated innovation lab for new product development to support enterprise mobile CX. The company also announced the appointment of two new senior executives – Velco Farina and Olly Jones, who have joined Kaleyra as Managing Directors for k-lab.
Velco is a senior executive with 20 years of experience in consulting and strategy and has worked with global companies such as Bain & Company, Sapient, and American Express.
Olly is a proven leader in business development with over 15 years of experience in executing strategic and complex account expansion projects that have helped drive millions of dollars in financial growth in the Fortune 500 space.
The new team brings combined financial services and technology expertise with a vast network in the US market. Their innovation lab will be a center of excellence dedicated to supporting Kaleyra in developing new solutions to enhance customer experience specifically for the financial service companies in the US markets. Kaleyra aims to leverage their expertise in solution development, digital innovation, go-to-market strategies for the financial sector to build more impactful mobile CX solutions for existing and new banking, financial services and insurance clients.
“Kaleyra is an innovation-driven company. We have always strived to be at the forefront of the latest mobile technologies and trends. Through our new innovation lab, we want to encourage knowledge sharing and collaboration to bring new ideas to life and make mobile communication better for everyone,” said Dario Calogero, Chief Executive Officer, Kaleyra. “Our goal is to build scalable and impactful solutions to accelerate the digital transformation agenda for customers. These products and solutions will benefit companies not just in the US, but across the globe.”
By combining the expertise of this new team in technology, AI-powered CX, and transformation strategies with its powerful CPaaS platform, Kaleyra is looking forward to driving more value to clients and their customers, worldwide.
Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises of all sizes worldwide. Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services and chatbots. Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries. For more information: https://www.kaleyra.com/.
This press release contains forward-looking statements within the meaning of U.S. federal securities laws. Such forward-looking statements include, but are not limited to, statements regarding the innovation lab, and the developments intended to occur, and the expectations, hopes, beliefs, intentions, plans, prospects or strategies regarding the future business plans of Kaleyra’s management team. Any statements contained herein that are not statements of historical fact may be deemed to be forward-looking statements. In addition, any statements that refer to projections, forecasts or other characterizations of future events or circumstances, including any underlying assumptions, are forward-looking statements. The words “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intends,” “may,” “might,” “plan,” “possible,” “potential,” “predict,” “project,” “should,” “would” and similar expressions may identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. The forward-looking statements contained in this press release are based on certain assumptions and analyses made by the management of Kaleyra in light of their respective experience and perception of historical trends, current conditions and expected future developments and their potential effects on Kaleyra as well as other factors they believe are appropriate in the circumstances. There can be no assurance that future developments affecting Kaleyra will be those anticipated. These forward-looking statements involve a number of risks, uncertainties (some of which are beyond the control of the parties) or other assumptions that may cause actual results or performance to be materially different from those expressed or implied by these forward-looking statements, including the ability of Kaleyra to be able to undertake the developments contemplated at the innovation lab or to successfully deploy them on behalf of customers. Should one or more of these risks or uncertainties materialize, or should any of the assumptions being made prove incorrect, actual results may vary in material respects from those projected in these forward-looking statements. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required under applicable securities laws.