Khoros, the global leader in customer engagement software, today announced that it has named Jack Blaha as its new Chief Executive Officer. The appointment comes as Khoros, built from the merger of Spredfast and Lithium Technologies, continues to capitalize on its combined strengths and accelerate its growth.
The Khoros platform connects digital interactions across the customer’s entire journey, providing deep insights and stronger engagement across all channels. Khoros’ “all-ways” connected solution is used by over half of the Interbrand 100 and powers more than 500 million digital interactions every day — enabling brands to develop stronger relationships with their customers and a deeper understanding of how to best drive continued customer engagement.
“This is an exciting time for Khoros and I am thrilled to be joining this very talented team,” said Blaha. “By combining Lithium and Spredfast, Khoros set a new standard for what modern customer engagement should look like, helping the world’s biggest brands win new customers and improve loyalty and retention. The Khoros team pioneered this industry, and its expertise combined with an unmatched investment in innovation make Khoros a clear leader in the market. I look forward to building on the company’s strong foundation and working with the team to usher in the next phase of Khoros’ growth.”
Blaha previously served as CEO to Lone Wolf Technologies and PeopleAdmin, successfully leading both companies through periods of transformative growth. With a 20-year track record of technology leadership and client-focused innovation, Blaha will ensure continued success for both Khoros and its clients.
Blaha succeeds Pete Hess as CEO. Hess led the company through the 2018 merger of Lithium Technologies and Spredfast, which created the world’s most comprehensive platform for digital customer engagement. Today, Khoros has 2,000+ customers utilizing solutions for social care, marketing and communities.
Khoros, built from Spredfast + Lithium, is the leading customer engagement platform helping companies create customers for life. By connecting digital interactions across the customer journey, Khoros gives brands the ability to better win, serve and retain customers. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.