Consumer Cellular, the wireless provider ranked “#1 in Customer Service among Non-Contract Value Wireless Providers, 7 Times in a Row” by J.D. Power, has launched CC Go, a new concierge service made possible by a partnership between Consumer Cellular and the ride-sharing service, Lyft.
According to a survey by KRC Research for the National Aging and Disability Transportation Center, 75 percent of adults age 60 and over who stopped driving last year, did so either because they did not feel comfortable or due to a disability. Without mobility, seniors are often prevented from doing the things they need and want to do, often leading to isolation and loneliness.
With CC Go, customers can request a ride for themselves or their loved ones and receive the same conveniences of a ride sharing service that are enjoyed by the millions of users with a Lyft app. The CC Go ride is also trackable, allowing a designated family member to be alerted when a ride is booked. They can then follow the ride route digitally until the loved one is dropped off at their final destination. A list of regular destination details as well as other personal information and billings are maintained by Consumer Cellular, eliminating the need to set up an account directly with Lyft. If there are any issues, Consumer Cellular’s award winning customer service representatives are available via phone to help answer any questions.
“Consumer Cellular is committed to helping seniors stay connected,” said John Marick, Consumer Cellular CEO. “For the last 24 years, we’ve been accomplishing this goal through our affordable cellular service. Today, we are taking our commitment one step further by giving our customers easier access to Lyft. Most of us use the app on our smartphones, but for our over 1.3 million customers who are not on smartphones, that technology has been out of reach. CC Go will give our customers the ability to regain their mobility and independence or simply book transportation to and from many of their favorite destinations.”
A main perk to the new service is that all Consumer Cellular customers, even those who currently use landlines and flip phones, will be able to access and book a ride using CC Go. For example, flip phone users, which make up one third of Consumer Cellular’s over 3.5 million customers, can easily book a ride through their device of choice. CC Go will also be available on GrandPad, a wireless device powered by Consumer Cellular. The tablet was specifically designed for seniors age 80+ to help them easily connect with friends and family through a closed, secure network, reducing loneliness and social isolation. The GrandPad easily interfaces with CC Go allowing users to book a Lyft directly from the device.
The process is simple and easy. Customers can call and book appointments through the Consumer Cellular call center at (888) 750-2246 (CCGO). One of the company’s U.S. based customer service agents will be ready to offer fast, friendly and knowledgeable assistance that Consumer Cellular is known for. Those who use a GrandPad tablet simply need to tap the “transportation app” to arrange a ride. The fare is fulfilled through the user’s existing CC Go account, eliminating the need to add additional payment methods. For the first 30 days after signing up, the first two rides will be free, with a limit of $15 per ride.
About Consumer Cellular
Consumer Cellular is a top-rated wireless carrier that provides no-contract cellphones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 10 years and offers AARP members special discounts on service. Founded 24 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with 1848 employees. The Portland, Ore.-based company utilizes the nation’s largest voice and data networks, which covers more than 300 million people – or 99 percent of the U.S. population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Target, as well as direct to consumers at ConsumerCellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for 11 years in a row. Consumer Cellular received the highest score in the non-contract value segment of the J.D. Power 2016 (V2) – 2019 (V1) Wireless Non-Contract Customer Care Performance Studies of customers’ satisfaction with wireless customer care experience. Visit jdpower.com/awards. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.