MATRIX, a leading IT/professional staffing and agile consulting firm, announced today that they have won Best of Staffing Client and Talent Diamond Awards for providing superior service to their clients and candidates for five consecutive years, since they first entered the award program. Presented in partnership with presenting sponsor, CareerBuilder, and gold sponsors Indeed and Glassdoor, ClearlyRated’s ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates.
MATRIX received a Net Promoter Score (NPS) of 82.3% from clients, more than quadruple the staffing industry’s average NPS of -2% in 2019. This score ranges from -100 to +100 and is based on customers’ likelihood to recommend the company’s product or service. Any score above 0 is considered good and scores above 70% are considered “world-class.”
“We are extremely proud that MATRIX has joined the ranks of companies like The Ritz-Carlton and Nordstrom, who are consistently known for their world-class service,” said MATRIX CEO Gary Wood. “We have always been focused on doing the right thing and providing superior service. It’s the hallmark of our company and something we have only become better at 37 years after inception.”
Since 1983, MATRIX has been pinpointing the solutions needed to discover and develop high-performing teams for today’s challenges and tomorrow’s opportunities. Our blend of IT/professional staffing and agile consulting will take your business further, faster. Visit us at https://www.matrixres.com/.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client and talent ratings and testimonials.