MCE Systems, the pioneer of digital device lifecycle management, has won two awards at the Globee Information Technology Awards. Other notable winners were Amazon, Bell, Salesforce and Verizon across other categories.
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MCE Systems Named Winner of Two Gold Awards in the 18th Annual 2023 Globee® Awards for Information Technology (Photo: Business Wire)
The company achieved Gold status in the Best Digital Experience Platform and Best IT Solutions for Telecommunications categories.
The Globee IT Awards honor organizations that set industry benchmarks for excellence in information technology. MCE Systems’s two awards reflect the company’s significant contribution in the field of digital-first device lifecycle management (dDLM).
MCE Systems’ dDLM platform helps mobile network operators (MNOs) to be more effective and profitable. It improves all aspects of their customers’ device lifecycle journeys – from device onboarding to care to upgrades.
The dDLM platform meets user demand for better self-service channels, more intuitive digital interfaces, seamless online and in-store experiences, and greater personalization options. It helps them to take appropriate actions at each lifecycle stage, which improves customer satisfaction and operational margins.
The platform also captures historical and live device intelligence data. This enables mobile operators to run targeted marketing campaigns, adding another layer of value to their CRM activities.
“I am honored to congratulate MCE Systems, the winner of the 2023 Globee® Awards for Information Technology,” said San Madan, President of Globee Awards. “MCE’s dedication, innovation, and impactful contributions have set new standards of excellence in telecomunicatons. Its accomplishments inspire us all and reinforce the transformative power of technology. I commend MCE Systems for its pursuit of excellence and its commitment to driving progress in this digital era.”
Dr. Robert Hackl, CMO and Global President of MCE, added: “I’m delighted that MCE has won these awards. Our dDLM platform lets MNOs build fast and seamless omnichannel journeys that transform the customer’s device lifecycle experience. Better journeys lead to more loyalty and higher NPS scores for MNOs. This is the real achievement, and we are honored to be recognized for it.”
This Globee award win follows MCE Systems’ recent recognition in the Merit Award Telecoms 2023 Device category.
With over 17 years of experience, MCE Systems continues to strive for excellence, delivering leading-edge solutions that increase revenues, decrease inefficiencies, and provide extraordinary customer experiences for Tier-1 operators and their partners.
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About the Globee Awards
The term “Globee” is a combination of the words “global” and “business.” The Globee Awards were formed in 2003 to honor organizations of all types and sizes from around the world for their achievements in various business and technology-related categories. The awards were created to provide a platform for recognizing and promoting excellence in industries and sectors that are shaping the future of business.
The Globee Awards presents recognition in nine programs and competitions. For more information on the Globee Awards, visit https://globeeawards.com
For more information on the other Information Technology Category Award winners, visit https://globeeawards.com/information-technology/winners/
About MCE Systems
MCE is the pioneer in digital-first mobile device lifecycle management (dDLM) for operators and their partners since 2005. MCE’s industry-leading dDLM platform solutions mobilize operations, increase revenues, and decrease inefficiencies. Specific solutions range from device diagnostics and trade-in management with a price guarantee, to handling device returns. All are omnichannel-ready with world-class virtualization and provide fully integrated data management to anticipate customer needs around device-related customer issues (e.g., device health, upgrade timing, trade-in instead of repair). Over its more than 17 years of experience, MCE has become the trusted mobilizer of extraordinary customer experiences for Tier-1 operators and their partners. Visit www.mce.systems
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