Medallia, Inc. (NYSE: MDLA), the global leader in experience management and engagement, today announced it has achieved Federal Risk and Authorization Management Program (FedRAMP) High Authorization, the highest level of FedRAMP authorization, further validating the company’s depth in delivering highly secure, leading solutions for consumer, employee and government experience management.
“Medallia has been proudly serving the needs of the government sector for many years and achieved FedRAMP Authorization in 2020. Achieving FedRAMP High Authorization is another crucial milestone that expands our ability to further assist the government with our ability to handle ‘high impact level’ data in the most secure environments,” said Nick Thomas, EVP Global Public Sector for Medallia.
Medallia will help agencies serve the public and their employees by using leading-edge, secure digital technology to enhance the citizen experience and overall trust. Medallia Experience Cloud enables “Live Time” experience capture and analysis to provide insight on the improvement of services.
FedRAMP High authorization enables companies to interact with the government’s most sensitive unclassified data. FedRAMP provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Medallia Experience Cloud has met the stringent requirements to receive a FedRAMP High Authorization, providing a broad range of capabilities and benefits for any federal agency with assurance that the risk posture has undergone the most rigorous review offered by FedRAMP.
Through a single powerful platform, Medallia helps federal agencies better understand the experiences they provide so they can transform these experiences. By capturing more customer and employee signals and using best-in-class AI to understand them, Medallia’s platform empowers agencies to take immediate action and optimize agency-to-public interactions — at the highest level of security required.
Learn more about Medallia’s Government Experience (GX) program
Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
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