Medallia, Inc. (NYSE:MDLA), the global leader in experience management, announced that Elizabeth Carducci has been promoted from executive vice president, industry solutions and GTM strategy to chief revenue officer. Reporting to the chief executive officer, Elizabeth will add leading the global industry sales function to her current responsibilities of directing the solutions consulting, solutions principals, product marketing and market intelligence functions. Greg Philiotis is being promoted from senior vice president, head of EMEA sales, to oversee all international industry sales and will report to Elizabeth.
“Elizabeth is one of the most connected and respected leaders in the experience management space. I am delighted to announce her appointment as Medallia’s chief revenue officer. She has been a critical contributor to our go-to-market success and has a history of building great teams. With this move and the promotion of Greg Philiotis to run our international business, we are well positioned to achieve our growth ambitions in FY22,” said Leslie Stretch, president and chief executive officer of Medallia. “Our strong bench means we continue to develop our future leaders from within the company wherever possible and these two moves are exemplary of that approach.”
Success in the digital age depends on listening to and taking action on the voice of the customer. This reality makes Medallia a critical platform driving customer experience and digital transformation for many of the world’s leading brands. The new team has been put in place to drive the business towards future growth opportunities coming from digital transformation, global expansion and the mid-market business.
“For years I have played a key role in our growth, driving our market leadership in key industries, as well as directly engaging in our sales efforts with prospects. I have also led many cross-functional initiatives across product, sales, marketing, customer success, and have built relationships with senior executives at key customer accounts,” said Elizabeth Carducci, chief revenue officer for Medallia. “I am thrilled to bring these experiences to my new role as chief revenue officer in order to propel Medallia to further success and growth.”
“We have a significant opportunity in front of us. We are growing existing and winning new customers around the globe. I am excited to work with Elizabeth and our strong field team to drive Medallia’s international growth ambitions,” said Greg Philiotis, senior vice president of international industry sales for Medallia.
About Elizabeth Carducci – Elizabeth Carducci is recognized as a visionary leader in the customer and employee experience industry. As a member of the founding team, Elizabeth helped build Medallia into the industry leading Company it is today. She brings over 20 years of deep domain expertise to her work with the world’s largest and most well-respected companies. Elizabeth is known for leading high impact teams, including industry solutions and go-to-market strategy functions consisting of market intelligence, product marketing, solutions principals and solutions consulting. Before Medallia, Elizabeth led the global contact center organization for Starwood Hotels, with prior roles at ITT Sheraton, and Deloitte. Elizabeth holds an MBA from Stanford University and a Bachelor of Science in Electrical Engineering from the Massachusetts Institute of Technology.
About Greg Philiotis – Greg Philiotis is an industry veteran known for developing top sales teams and driving transformational business growth. During his tenure at Medallia Greg served as the senior vice president, head of sales for EMEA, growing the region and achieving exceptional growth. Greg now serves as Medallia’s, senior vice president and head of international sales. Before Medallia, Greg was part of the CallidusCloud senior leadership team where, under his leadership, he grew the Financial Services practice over 1500% in four years. Previously, Greg was a sales leader at SAP and i2. Greg holds his MBA from Northern Illinois University and a Bachelor of Science in Economics from the University of Illinois Urbana-Champaign.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com.
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