Today, Medallia, Inc. (NYSE: MDLA), the global leader in experience management, announced that Freshii Inc. (TSX: FRII), a global fast casual restaurant franchise, has selected Medallia solutions, including Medallia Experience Cloud, to elevate the customer experience across multiple channels and touchpoints, as well as to enhance the employee experience.
Freshii’s mission is to help citizens of the world live better by making healthy food convenient and affordable. With Medallia, Freshii will narrow in on what is most important to customers and capture employee experience feedback. Deep customer insights across traditional, digital and social channels ingested into the Medallia Experience Cloud platform will enable Freshii to take actions that will delight customers and keep them coming back.
“At Freshii we’re obsessed with making it as easy and frictionless as possible for our customers to access healthy, affordable food. By partnering with Medallia, using their world class experience management system, we’re better equipped to put the customer and employee experiences at the heart of our decision making,” said Oliver Rodbard, Senior Vice President of Operations, Freshii Restaurants.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com
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