UJET, Inc., a leading provider of customer support communications and solutions, will be joined by keynote speaker, author and experience expert Dan Gingiss to present a live webinar entitled, “Moving to a Digital Contact Center.”
Tuesday, September 24, 10:00 am – 11:00 am Pacific Time / 1:00 pm – 2:00 pm Eastern Time
Each day, more customers are considering their experience with a brand just as valuable as the product itself. The shift towards the cloud, and a digital-first business model are well underway and support centers must begin implementing strategies and innovative technologies that will enable the digital transformation necessary to meet the needs of and delight today’s customers.
Attendees will learn:
- Why and how to move to a digital contact center.
- How to optimize your contact center once you’ve gone digital.
- Tools and technology trends that can help to ensure success.
Learn more and register for the webinar here.
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About Dan Gingiss
For over 20 years, Dan Gingiss has focused on delighting customers, spanning multiple disciplines including marketing, customer experience, social media and customer service. Gingiss has hands-on experience as an executive at multiple Fortune 300 companies, including as the Head of Global Social Media at McDonald’s Corporation, the Head of Digital Marketing at Humana and the Head of Digital Customer Experience & Social Media at Discover Card. Gingiss is the author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He co-hosts the Experience This! podcast with fellow customer experience expert Joey Coleman, and previously hosted the Focus on Customer Service podcast. He is also a regular contributor to Forbes on how customer experience can be your best marketing. A sought-after keynote speaker, Gingiss has been quoted in several books and articles, appeared as a guest on many podcasts and won numerous notable industry awards. Dan Gingiss holds a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing and strategy from the Kellogg School of Management at Northwestern University. He resides in Chicago and is an avid Cubs fan. You can find him on Twitter at @dgingiss.
UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Blink and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Learn more and request a demo at www.getujet.com.