Mercer, a global consulting leader in advancing health, wealth and career, and a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), announced the appointment of Lori Ridgeway as the ServiceNow Practice Leader, based in Charlotte, NC. Her responsibilities include developing the strategic growth plan and overseeing the execution of Mercer’s ServiceNow practice. Ms. Ridgeway will report to Julie Humphries, US & Canada Leader, Mercer Digital.
“Together, ServiceNow and Mercer help companies engage their employees in the future of work, but that journey presents strategic and functional obstacles,” said Ms. Humphries. “With Lori’s experience in both technology and HR leadership, she’s able to draw on a strong and exciting skill set to help companies address these challenges. Lori will grow our team and the ServiceNow practice across North America by advising companies on organizational effectiveness through a human-centric approach to digital transformation.”
Ms. Ridgeway has more than 20 years of global experience surrounding HR technologies and process transformation. Prior to joining Mercer, Ms. Ridgeway was the National Practice Leader ServiceNow HRSD at Infocenter. She was responsible for leading, managing, and implementing ServiceNow’s HR service delivery business. She earned her Bachelor of Arts in Computer Science and Business Management at Barat College, Illinois.
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With 75,000 colleagues and annualized revenue approaching $17 billion through its market-leading companies including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.