Press release

Mitchell Releases Integrated Repair Procedures Now with Three Levels of Integration

Sponsored by Businesswire

Mitchell, a leading provider of technology, connectivity and information
solutions to the Property
& Casualty (P&C)
claims and Collision
industries, today announced enhanced integration capabilities
during the creation of estimates and repair plans, within an update to
Mitchell Cloud Estimating. Initially released in early 2018 at the
category level, this latest update integrates OEM repair procedures and
service information directly within an estimate.

Mitchell’s Integrated Repair Procedures (IRP) automatically searches for
and displays relevant OEM repair procedures during the creation of
estimates and repair plans. The solution works seamlessly within
Mitchell Cloud Estimating for all OEMs. The latest release of IRP adds
two additional layers of integration capabilities for select OEMs. The
second level of integration maps repair procedures to individual repair
lines, allowing estimators and technicians to see the exact repair
procedures that relate to a specific line on the estimate. The third
layer of integration adds a Table of Contents option, so that the user
has immediate access to the entire catalogue of repair procedures for
the OEM. General Motors is the first OEM to have their full suite of
service information made available with all three layers of integration
in IRP.

“The biggest problem with OEM procedure compliance in the past has been
the time required to search for and access the correct content,” said
Darrell Amberson, President of Operations at LaMettry’s Collision, a
nine-location, multi-store operation (MSO) in Minnesota. “Now using
Mitchell’s cloud-based applications, our repair planners have the OEM
information come up right on the page as they develop the estimate,
assisting us in getting the repair plan right the first time, and in
less time.”

Industry expert, Mike Anderson, President and Owner of Collision Advice,
a consulting company for the auto body/collision industry, reports that
time spent researching OEM procedures before finalizing an estimate and
repair plan can take two or more hours. IRP is designed to reduce much
of that time. This simplified workflow helps guide repair facilities to
the correct parts and procedures, all within the same applications used
to develop an estimate and execute a repair. As an added benefit, the GM
repair procedures are updated weekly.

“Over the last twelve months our collision repair experts and technical
staff have worked tirelessly to design and deliver a solution for the
collision industry,” said John Gilmartin, SVP of Content Management for
Mitchell International. “Recognizing the importance of proper and safe
repair, Mitchell has taken care to integrate the OEM repair procedures
in a very specific and detailed way, eliminating the extra steps and
clicks required to find the right procedures.”

While vehicle manufacturers have traditionally made repair procedure
information available to collision repairers via various websites,
Mitchell’s IRP places this critical information directly into the
estimate. This eliminates the complexity technicians have historically
encountered in both researching and accessing the relevant repair

At a recent industry event, Collision Industry Conference (CIC), the CIC
Governmental and Emerging Technology committees, along with other
industry associations, urged industry information providers to integrate
and follow OEM repair procedures in their proper and safe repair, and
challenged them to make OE procedures available at the estimate line

For further collision repair and property casualty industry updates and
perspectives, follow Mitchell on Twitter @MitchellClaims and @MitchellRepair.

About Mitchell International

Headquartered in San Diego, California, Mitchell International, Inc.
delivers smart technology solutions that simplify and accelerate claims
handling and repair processes, driving more accurate, consistent and
cost-effective resolutions. Mitchell integrates deep industry expertise
into its workflow solutions, providing unparalleled access to data,
advanced analytics and decision support tools. Mitchell’s comprehensive
solution portfolio and robust SaaS infrastructure connect its customers
in ways that enable tens of millions of electronic transactions to be
processed each month for more than 300 insurance companies, over 30,000
collision repair facilities and countless other Property & Casualty
industry supply partners across the Americas and Europe. For more
information, please visit