Press release

Network Monitoring Software Users Reveal Seven Most Satisfying Vendors In A SoftwareReviews Annual Report

Sponsored by Businesswire

SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2019 Network Monitoring Software Data Quadrant Awards, naming seven gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to some very interesting questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:

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Results of network monitoring software user reviews reveal leaders in customer satisfaction. (Graphic: Business Wire)

Results of network monitoring software user reviews reveal leaders in customer satisfaction. (Graphic: Business Wire)

  1. Corvil Analytics
  2. Motadata IIP
  3. ManageEngine OpManager
  4. Icinga Monitoring
  5. PRTG Network Monitor
  6. SolarWinds Network Performance Monitor
  7. Cisco Prime Infrastructure

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

In addition to Net Emotional Footprint scoring (based on standard net-promoter scores), Corvil Analytics ranked highest in vendor support satisfaction, with a score of 92%! Motadata IIP demonstrated consistently strong performance across many capabilities, one of which is ease of IT admin; ManageEngine OpManager satisfied users and ranked very high across many capabilities, such as ease of implementation; Icinga Monitoring excelled in many areas, including providing exceptional usability and intuitiveness; PRTG Network Monitor showed excellent performance in several capabilities, including ease of customization; SolarWinds Network Performance Monitor demonstrated high satisfaction in business value created; and Cisco Prime Infrastructure ranked consistently well across the board, particularly in ease of data integration.

Network monitoring software is an enormously powerful tool in IT infrastructure that holds a tremendous amount of responsibility for an organization. Understanding exactly what you are getting in your service provider from the users’ standpoint is critical in reducing blind spots, which is important when there is so much at stake. As Scott Young, principal research advisor, infrastructure, at Info-Tech Research Group said, “When you have the ability to monitor your infrastructure for such things as health, capacity, availability and performance, you gain the perspective to make properly informed decisions.”

About SoftwareReviews Data Quadrant Awards and Software Reports

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend and vendor experience. In-depth product evaluation reports are available at

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.