Press release

New Webinar to Reveal How IT Leaders at Law Firms Can Use ServiceNow® to Increase Billable Hours

Sponsored by Businesswire

Crossfuze, a ServiceNow Elite Partner that helps organizations reimagine enterprise services to achieve digital transformation, announced it will host a free webinar titled, “How to Increase Law Firm Billable Hours with a Mature IT Department,” featuring Kerry Angel, service delivery manager at Macfarlanes Law Firm, and David Stevenson, ITSM practice lead at Crossfuze.

Law firms spend upwards of 70% of their time on non-billable work, according to the 2017 Legal Trends Report from Clio, yet 84% of firms list increasing billable hours as a top priority. As such, IT leaders in the legal industry face more pressure than ever to leverage technology to streamline and automate administrative tasks in and outside of IT.

During the webinar, Angel will share how she led the transformation of their IT Service Management and improved operational efficiency by delivering faster incident resolution, seamless user experiences and improved work prioritization using ServiceNow® ITSM.

Stevenson will share findings from the recent ITSM Maturity Benchmark Study for Law Firms, conducted by an independent research firm (Pulse Q&A Inc) on behalf of Crossfuze. The study surveyed 100 IT leaders in U.S. law firms about where they stand on the ITSM Maturity Curve. Stevenson will also share recommendations to advance an organization’s ITSM maturity.

Webinar attendees will gain an understanding of how IT can directly contribute to modernizing how their firm operates and improve the employee and client experience. After the webinar, attendees will receive:

  • ITSM Maturity Benchmark Study for Law Firms along with the ITSM Maturity Recommendations video and supporting PowerPoint
  • Access to the ITSM Maturity Self-Assessment to see how they compare to other law firms

The webinar is at 11 a.m. EDT, Thursday, Oct. 10. Register at

About Crossfuze

Crossfuze, a ServiceNow Elite Partner, is a four-time ServiceNow award recipient for customer service excellence and rapid account growth. With over 1,800 implementations, 18 years of Enterprise Service Management experience, and a global reach, Crossfuze is known for providing superior service and in-depth knowledge that enable IT leaders to achieve their ServiceNow vision. For more information, visit and follow Crossfuze on LinkedIn and Twitter.