NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE
inContact CXone, the world’s #1 cloud customer experience platform,
has been named the winner of a Silver Stevie® Award in the Cloud
Platform category of the 17th Annual American Business
Awards®. This is the second year in a row that NICE inContact CXone has
won an American Business Awards Stevie – CXone earned a Gold Stevie
Award for the Software, Relationship Management Solution category in
2018.
More than 3,800 nominations from organizations of all sizes and in
virtually every industry were submitted this year for consideration in a
wide range of categories. NICE inContact CXone was nominated and won in
the Cloud Platform category for delivering innovation on a unified cloud
customer experience platform with CXone.
NICE inContact CXone is the leading cloud customer experience platform.
CXone unifies Omnichannel Routing, Analytics, Workforce Optimization,
and Automation & Artificial Intelligence – providing a seamless customer
and agent experience – as part of one enterprise-grade, cloud native
platform. With its Open Cloud Foundation, CXone powers rapid innovation
via open APIs, leading scalability and reliability (guaranteed 99.99
percent uptime), and carrier-grade connectivity (guaranteed voice
quality).
“Innovation is at the heart of all we do at NICE inContact, bringing new
capabilities to our users to help them deliver the best customer
experience possible through the contact center,” said Paul Jarman, CEO
of NICE inContact. “Winning a Silver Stevie in the 2019 American
Business Awards validates our company’s promise to deliver cloud
innovation and provide exceptional customer service that goes above and
beyond expectations every day through our CXone platform.”
More than 200 professionals worldwide participated in the judging
process to select this year’s Stevie Award winners.
“The NICE inContact nomination submitted to the 2019 American Business
Awards was outstanding. NICE inContact illustrates the continued
vibrancy of innovation and high level of achievement across the American
economic landscape,” said Michael Gallagher, president and founder of
the Stevie Awards.
About NICE inContact
NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer experience
platform. NICE inContact CXone™ combines best-in-class Omnichannel
Routing, Analytics, Workforce Optimization, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner ecosystem,
providing applications from partner companies on the CXexchange
marketplace that are designed to integrate with CXone. NICE inContact is
recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud
and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
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