Omnitracs, LLC, the global pioneer of fleet management solutions to transportation and logistics companies, today announced the appointment of Pam Marion to Chief Customer Officer. In this role, Marion will lead the customer success and support organization and will oversee all customer initiatives including migrations and implementations, support and technical operations, as well as other large programs.
“As a people-first organization, understanding the needs of our employees and customers are always at the forefront of everything we do,” said Ray Greer, Chief Executive Officer of Omnitracs. “Pam’s customer-focused approach and her ability to simplify complex issues will be instrumental in our ongoing commitment to provide our customers with valuable solutions that will address their unique business goals.”
With more than 25 years of experience in the software industry, Marion brings a unique expertise to the Omnitracs executive team. Prior to joining Omnitracs, Marion served as Chief Customer Success Officer for Domo. In this role, she increased renewals to record levels while significantly enhancing customer and employee engagement. Before Domo, Marion spent 12 years with SAP as Chief of Staff and Senior Vice President of strategic programs and customer experience for SAP SuccessFactors. Earlier in her career, Marion worked for other prominent technology companies, including Kronos and Ultimate Software.
“Omnitracs has a long history of disrupting the transportation industry through a customer-centric focus on next-gen fleet management solutions,” said Marion. “I look forward to building upon that trend and delivering an exceptional customer experience to all Omnitracs customers and partners.”
Marion joins the Omnitracs executive leadership team as they continue to focus on driving customer success, growth strategy and operational management. She is a graduate of High Point University and holds a Bachelor of Science degree in Business and Economics.
About Omnitracs, LLC
Omnitracs, LLC is the global pioneer of trucking solutions for all business models. Omnitracs’ more than 1,100 employees deliver software-as-a-service-based solutions to help over 14,000 customers manage nearly 1,100,000 assets in more than 70 countries. The company pioneered the use of commercial vehicle telematics 35 years ago and serves today as a powerhouse of innovative, intuitive technologies. Omnitracs transforms the transportation industry through technology and insight, featuring best-in-class solutions for compliance, safety and security, productivity, telematics and tracking, transportation management (TMS), planning and delivery, data and analytics, and professional services.