Press release

OnQ Launches Robotic Process Automation Service for Healthcare

Sponsored by Businesswire

OnQ, an industry-leading, healthcare RCM solutions company, is pleased to announce the successful launch of its Robotic Process Automation (RPA) products and services. OnQ’s scalable RPA solutions significantly improve quality, create efficiencies, and simplify processes in medical billing. OnQ is leading the way in moving the industry forward by developing and deploying its RPA technology.

“We’ve broken new ground in applying robotic technology to the healthcare billing industry,” explains OnQ CEO Jack McBride. “OnQ’s scalable RPA is an exciting development that’s providing substantial benefits for both our clients and our employees. By automating repetitive tasks, we have greatly increased efficiency and freed up employees for more meaningful work. Our unique position enables us to rapidly develop, deploy, and scale RPA solutions that produce better results at a lower cost than outsourced labor.”

OnQ has been quick to adopt technologies to benefit its clients. Responding to positive initial automation performance and increased demand from clients, along with continued advancement in automation software, OnQ quickly boosted its development team to 15 and is executing a plan and infrastructure to add 60 more within the next 18 months.

To build the new automation platform, OnQ leveraged its expertise in revenue cycle management and its acumen in technology development. OnQ has successfully deployed RPA technology within its core business operations and now offers automation as a stand-alone service complementing call center and BPO.

Automated process capabilities include: reading and writing to databases; moving files and folders; scraping relevant data from the web; extracting content from documents; making calculations; and opening emails and attachments. These tasks are being applied to accounts receivable, denial management and payment posting with aggressive plans to continue automating the revenue cycle.

“OnQ’s new technology has been an excellent addition for our organization,” said Karen Thompson, Vice President of RCM for US Radiology Specialists, Inc. “Robotic Process Automation (RPA) has reduced our costs while also improving the quality of our results. OnQ’s programming team made the deployment so easy for us. It has been a long time since I have seen a technology implemented this quickly and with such a significant benefit. We’re excited to rapidly expand OnQ’s BOT technology throughout our revenue cycle process.”

OnQ’s RPA technology has proven to be reliable and scalable; and the initial results have prompted OnQ to continue investing in the technology for the benefit of its existing and future customers, as well as the industry.

About OnQ

In addition to automation services, OnQ offers global labor outsourcing, a patient services call center and ClearView, a proprietary software that provides clients with real-time insights into their operations. One of the fastest growing companies in the healthcare billing industry, OnQ operates a patient and healthcare billing support services call center at two facilities in Santiago, Panama.