Ordergroove, the leader in relationship commerce, today announced it was awarded a new patent by the United States Patent and Trademark Office. Initially filed in 2018, US Patent No. 2,018,036,575,3A1 describes a capability that makes it possible for consumers to enroll in subscriptions online or in retail stores and have the flexibility to pick up in-store, regardless of the fulfillment option selected at time of subscription enrollment.
With Ordergroove’s patented Subscribe Anywhere, Pickup Anywhere technology, consumers can have a greater level of control over their subscription orders. After enrolling in the subscription online or in-store, consumers have the option with each order to have it delivered to them or picked up in-store. This includes the ability to walk into a store at any time and pick up their next order, in which case the subsequent order date is automatically updated. Changes to pick up location can be easily managed through the subscriber’s online account or by opting in for email or SMS subscription management communications.
Additionally, Ordergroove’s Subscribe Anywhere, Pickup Anywhere makes it possible for retailers to recommend pick up locations based on where the subscriber has previously shopped or their current location. For retailers, there are many benefits including:
- Building deeper relationships with subscribers by offering a more personalized experience
- Increasing order profitability by eliminating shipping costs
- Driving recurring foot traffic
- Introducing cross-sell opportunities in stores to increase basket sizes
“When we ran our first pilots, there was skepticism about in-store pickup of subscriptions since it might increase consumer friction and thereby eliminate convenience,” said Greg Alvo, CEO, Ordergroove. “However, the data from the pilots showed the exact opposite. Subscribers that are shopping in a store like the option of picking up their subscription orders at that time rather than receiving a separate delivery. We are proud to see our work around Subscribe Anywhere, Pickup Anywhere recognized by the US Patent Office as recurring foot traffic is the holy grail of retail.”
This is Ordergroove’s fourth patent issued by the USPTO related to relationship commerce.
Ordergroove enables Relationship Commerce experiences for hundreds of brands and retailers including Unilever, L’Oreal, The Honest Company, Walmart, Pepsi and Nestlé, shifting consumer interactions from one-and-done transactions to frictionless and highly profitable recurring revenue relationships. With successful subscription, predictive reorder and membership experiences, the company’s technology platform coupled with artificial intelligence, analytics, and unmatched consumer expertise helps top brands transform their commerce experiences across every channel while making their consumers’ lives easier. Ordergroove is headquartered in New York, NY. For information visit www.ordergroove.com.