Press release

Payments and Fraud Industry Veteran Joins Chargebacks911

Sponsored by Businesswire

Fraud and payments expert, Don Bush, has joined Chargebacks911, the industry leaders in chargeback management and dispute resolution, to lead their expanding global partners team at Chargebacks911’s newest office in Boise, Idaho.

“Chargebacks are the ‘canary in the coal mine’ that alert merchants to problems that they might not have recognized otherwise,” said Don Bush, VP Partner Engagement, Chargebacks911. “The issues could be stemming from merchant errors, poor policy management, criminal and friendly fraud, or simple customer abuse. Whatever the cause, chargebacks are likely to be the end-result if not identified and managed properly. It’s a complex part of today’s online economy, but one that we can significantly reduce.”

Prior to Chargebacks911, Bush was VP of Marketing for Kount. He has also been an expert lecturer at FinTech conferences worldwide, including the Merchant Risk Council, Internet Retailing, Mobile Payments Ecosystem, CNP Expo, and eTail events.

“We’re delighted to have an experienced leader such as Don on board,” said Monica Eaton-Cardone, the co-founder and COO of Chargebacks911. “His knowledge of the industry and the needs of merchants will help us serve them better, both directly and through our partners. With our growth-trajectory, partners are playing a critical role in meeting the demands of merchants. Don will be leading that charge.”

Gary Cardone, Chargebacks911 co-founder and CEO, added, “As Chargebacks911 continues to grow, we shall continue to expand and deepen our bench of payment experts on both sides of the Atlantic. We’re dedicated to bringing the top FinTech professionals to Chargebacks911; our clients deserve nothing but the very best our industry has to offer. We’re a stronger, deeper company because of Don’s leadership. He’s going to do great things for our clients and for our entire team as a born leader.”

Bush will spearhead efforts to introduce Chargebacks911 to organizations that serve merchants throughout the payments ecosystem, including payment service providers, eCommerce platforms, and independent sales organizations. He is also overseeing the “Chargeback University” educational seminar series in Europe and North America. For the latest “Chargeback University” tour dates, please visit

Chargebacks911 manages 200 million online transactions each month and has helped its clients recover over $1 billion in disputed revenue. With corporate offices throughout North America, Europe and Asia, Chargebacks911 represents clients in 87 countries and has won numerous awards for its innovative, scalable solutions to reduce risk, eliminate chargebacks, mediate financial disputes and maximize revenue.