Payspan, a leading provider of electronic healthcare payment solutions, is pleased to announce today the launch of a new service enabling healthcare payers to deliver electronic explanations of benefit (EOB) through their member portals.
Payspan’s Member EOB service includes print and electronic EOBs with online access via SSO or API to a white label user experience on the payer’s member portal. Payers using the service offer Members online access to search and view their EOBs and workflow encouraging adoption of “paperless” delivery. Members overwhelmingly prefer electronic delivery of EOBs because of the convenience and lower environmental impact of online delivery. Payers find that giving members online access to EOBs with paperless delivery raises member satisfaction, reduces member services call volume and reduces print and postage costs.
“Health plan clients face a perennially cost challenged market and are expecting a “catch up care” wave of cost once social distancing requirements are relaxed,” said Rob Pinataro, CEO, Payspan. “We are excited to offer our customers the opportunity to save half or more of their total costs of processing, printing and mailing EOBs to help address rising care delivery costs. Happier members, lower carbon footprint, lower costs. It’s a compelling combination and we look forward to helping customers take full advantage of this opportunity.”
Payspan is the nation’s leading provider of electronic healthcare payment solutions, leveraging the nation’s largest provider payment network to drive fee-for-service and value-based care reimbursement, enable members to pay insurance premiums and enable consumers to pay providers. Payspan connects more than 600 health plans, 1.2 million provider payees, and 40+ million consumers to facilitate alternative payment and reimbursement solutions. Payspan customers enjoy the highest electronic payment conversion rates, user satisfaction, and cost savings in the industry. For more information, visit www.payspan.com.