Press release

Press Ganey Acquires Strategic Management Decisions (SMD), Expands Industry-Leading Workforce Engagement and Predictive Analytics Platform

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Press Ganey today announced its acquisition of Strategic Management
Decisions (SMD), a leading health care HR consulting and predictive
analytics company. SMD’s proprietary technology enables health systems
to optimize their talent acquisition and talent management efforts and
realize measurable improvements in key HR performance metrics. The
acquisition complements and extends Press Ganey’s Workforce and
Engagement Solution with analytic insights that pinpoint and prioritize
opportunities to achieve cultural alignment, drive engagement, and build
caregiver resilience.

“Delivering care that is safe, high-quality, and patient-centered
requires an engaged and resilient workforce,” said Patrick T. Ryan,
Chairman and CEO, Press Ganey. “To provide exceptional care, leaders
must prioritize their improvement efforts and human capital investments
to enable caregivers to perform at their best every day. The addition of
SMD reinforces Press Ganey’s commitment to helping organizations improve
the essential human element of care for patients and caregivers alike.”

Through its proprietary technology and unique, value-driven approach,
SMD identifies levers that will have the most impact on key outcomes at
the work-unit level. SMD infuses analytics-driven consulting with
scientific expertise in industrial and organizational psychology,
artificial intelligence, and deep expertise in best practices for
turnover reduction, continuous listening, competency modeling, and
talent assessments.

“SMD has focused on helping leaders drive meaningful improvement by
utilizing predictive analytics and translating insight into action with
a clear process and effective improvement tools for all levels of the
organization,” said Shane Douthitt, PhD, Co-Founder and Managing
Partner, SMD. “Combining Press Ganey’s and SMD’s state-of-the-art
practices will enable one integrated solution that redefines how human
resources operates and how leaders act on caregiver feedback to enhance
performance. My SMD co-founder, Scott Mondore, and I are proud to join
Press Ganey in its mission to help organizations deliver exceptional
patient care through a workforce of engaged and resilient caregivers.”

About Press Ganey
pioneered the health care performance improvement movement 35
years ago. Today Press Ganey offers an integrated suite of solutions
that enable enterprise transformation across the patient journey.
Delivered through a cutting-edge digital platform built on a foundation
of data security, Press Ganey solutions address safety, clinical
excellence, patient experience, and workforce engagement. The company
works with more than 41,000 health care facilities in its mission to
reduce patient suffering and enhance caregiver resilience to improve the
overall safety, quality, and experience of care.