Press release

Press Ganey Chief Medical Officer, Dr. Thomas H. Lee, Publishes ‘The Good Doctor’

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At a time when physician burnout is one of the biggest threats to the delivery of exceptional health care, Press Ganey Chief Medical Officer, Thomas H. Lee, MD, delivers a detailed, front-line account of how some physicians are harnessing their passion for transforming care to make a profound difference in the lives of their patients. Published by McGraw-Hill, The Good Doctor: What It Means, How to Become One, and How to Remain One offers revealing, in-depth profiles of seven remarkable physicians who have relentlessly pursued their purpose by taking innovative steps to reduce patient and family suffering.

Dr. Lee’s newest book introduces readers to inspiring doctors who are driven to break through the limits of the traditional health care environment to transform the lives of their patients in unexpected and innovative ways. These intimate conversations, infused with insights drawn from Dr. Lee’s 35+ years as a practicing physician and thought leader, provide clinicians an invaluable working model of what it means to be a good doctor and how to reconnect with their original purpose as caregivers.

“Physician engagement is a critical driver for delivering safe, high-quality, patient-centered care,” said Dr. Lee. “The doctors featured in this book have found, through their patient care, a unique goal that pushes them to be exceptional care providers, increases their resilience, and protects them from burnout. I am proud to share their stories and offer practical insights that I hope will inspire all physicians to follow their examples in putting patients first.”

“It’s critical that we recognize the extraordinary efforts of physicians who pursue the noble cause of reducing patient suffering through not only outstanding clinical care, but also compassion and support for patients and their families,” said Patrick T. Ryan, Executive Chairman, Press Ganey. “We are proud to share these stories in celebration of the incredible commitment of doctors across our industry and as inspiration for all who practice medicine every day.”

Dr. Lee has more than 35 years of experience as a clinician, health care leader, and policy expert. As Press Ganey’s Chief Medical Officer, Dr. Lee is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience. In addition to his leadership role with Press Ganey, Dr. Lee is a practicing internist and cardiologist at Brigham and Women’s Hospital in Boston, a founding member of NEJM Catalyst, a part-time professor of medicine at Harvard Medical School, and a professor of health policy and management at the Harvard School of Public Health. Dr. Lee is also the author of three other books: An Epidemic of Empathy in Healthcare, Chaos and Organization in Health Care, and Eugene Braunwald and the Rise of Modern Medicine.

The Good Doctor: What It Means, How to Become One, and How to Remain One is available now on, Barnes and Noble, and Porchlight.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 33 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.