CSG® (NASDAQ: CSGS) today announced it has been selected by PRSM Healthcare to support enhanced engagement between its customers and patients.
“Gastroenterologists around the country rely on PRSM Healthcare to help them deliver quality care, and patient experience is a critical driver of their success,” said Jason Gehman, founder and CEO, PRSM Healthcare. “CSG’s solutions will enable our clients to deliver more engaging and personalized communications between our doctors and their patients.”
PRSM Healthcare is the premier medical scheduling provider serving gastroenterologists across the United States. Focused on the non-clinical areas of patient engagement and scheduling, PRSM Healthcare empowers healthcare providers to focus on care and medicine while optimizing the patient experience.
Through its work with CSG, PRSM’s customers will have the ability to send campaign information to their patients as a strategic communications channel to increase patient presentation, procedural recall, compliance, and retention. CSG will work with PRSM Healthcare to rapidly deploy the new communications program delivering reliable support of PRSM’s increased customer volumes as well as complying with HIPAA and other privacy guidelines. This enhanced communication will support PRSM’s proven ability to increase patient follow-ups after their endoscopy by 80 percent or more.
“PRSM Healthcare is trusted by leading gastroenterologists to serve as a conduit for exceptional engagement capabilities with their patients,” said Lonnie Mahrt, head of customer communications management, CSG. “We are thrilled to begin this relationship with PRSM to help them deliver a seamless, personalized customer experience.”
Companies worldwide rely on CSG to deliver exceptional customer engagements through consistent and relevant interactions at every touchpoint. CSG’s full end-to-end customer engagement portfolio sends over 1.5 billion messages to end-users each year across a diverse set of traditional and digital channels, including print, SMS, email, automated voice, and web. CSG’s flexible, personalized customer communications management solutions and an integrated approach to help deliver a differentiated customer experience.
For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn, and Twitter.
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