Kemberton, a leading provider of technology-enabled revenue cycle management services to hospitals for complex claims, is pleased to announce the addition of Rainie Kleckner as Chief Customer Officer.
Kleckner has spent the last 30 years specializing in healthcare RCM and operational excellence for physician groups, specialty services, and a diverse platform of hospitals and health systems across the country. She is well known and respected in the healthcare community for her commitment to building long-lasting customer relationships and for her ability to implement transformational delivery models, inspire outstanding team performance, and deliver exceptional results.
At Kemberton, Kleckner is responsible for onboarding new clients, documenting and measuring performance against customer KPIs, and delivering on the entire customer experience. With Advocacy as one of the core tenants of Kemberton’s CARE Pledge to customers, Kleckner will ensure no stone is left unturned to help patients find resources and a path to payment that reduces their financial burden.
“Rainie shares the same sense of advocacy that has been at the heart of Kemberton for more than 25 years,” said George Abatjoglou, CEO of Kemberton. “She brings to our team and our customers deep revenue cycle operational experience coupled with an impressive track record of driving customer success. We are thrilled to welcome Rainie aboard and excited to elevate our partnerships under her leadership.”
Kleckner joins Kemberton from GeBBS Healthcare Solutions, where she was Vice President of Sales. Prior to that, Kleckner had a tenured revenue cycle career of 23 years with Conifer Health Solutions and its predecessor entities of ARS, Perot Systems, and Dell RCM, holding executive leadership roles in Sales, Client Delivery, and Operations.
“Today’s healthcare environment has made it more critical than ever to help patients secure the healthcare coverage they need and to ensure providers receive the financial reimbursements they deserve,” said Kleckner. “I admire Kemberton’s personalized approach and expertise in resolving complex medical coverage challenges and look forward to working with our customers to further enhance the patient experience and to improve their overall outcomes.”
Kemberton is a leading provider of technology-enabled revenue cycle management services to hospitals for complex claims. We specialize in the management and collection of workers’ compensation, motor vehicle accident, and veteran administration claims, eligibility and enrollment services for the uninsured patient population and the resolution of insurance denials for hospitals and physician practice groups. Kemberton helps accelerate collection times and maximize reimbursements for over 500 hospital clients across 43 states, resulting in billions of dollars of incremental cash payments for our clients.