Revation Systems, a leader in cloud-based, compliant messaging and communications, today announced the latest release of its flagship platform, LinkLive. Version 9.1 includes innovative enhancements to improve customer experience and security including groundbreaking chat functionality.
LinkLive is unified communications software hosted in the cloud designed for healthcare and banking organizations that offers a broad range of capabilities including rich digital messaging, a seamless ability to engage humans across physical and digital channels, and leading voice and video communications. The LinkLive platform is designed to help customers enhance the customer and patient experience.
“Our platform helps healthcare and banking organizations to securely connect and communicate with their customers in meaningful ways that create satisfaction and drive additional revenue opportunity,” said Perry Price, CEO of Revation Systems. “With our latest release, we’ve modernized chat so that customers can easily interact through our messaging, video and voice services across digital and physical channels. This is important because organizations can now empower their customers to communicate from anywhere at any time.”
LinkLive Chat is a first of its kind innovative chat solution that requires no downloads, no apps and no accounts/passwords for customers to manage. This means that a bank customer or healthcare patient can schedule an appointment on the go and easily join a secure video session with their doctor or banker from their mobile device. Clients can easily integrate LinkLive Chat into their pre-existing websites and then securely connect to agents’ LinkLive Communicator solution.
The chat capability can be utilized from either a desktop or mobile device. Unlike traditional web conferencing that is focused on parties of 3 or more, LinkLive Chat is focused on the right workflow for a one-on-one video visit.
Revation’s recently released a secure telehealth service called CmyDr.com is an example of how LinkLive Chat is being used bridge secure communications together when connecting healthcare professionals with their patients over video. Users of CmyDr.com can initiate LinkLive Chat and be easily connected to a video telehealth appointment with their own doctor all in one session.
LinkLive Chat is included with the LinkLive Suite. When bundled with Revation’s secure mail and co-browsing, healthcare and banking organizations have everything an end-to-end digital solution that provides their customers the ability to easily, securely and effectively communicate from any device, through voice, video or messaging, at any time of day.
LinkLive 9.1 features new editing, filtering and alerting enhancements to both the agent and customer experience within LinkLive’s Measuring, Monitoring & Planning (MMP) Portal. The new Reva Bot Generator, artificial intelligence that gives contact center supervisors the ability to self-provision AI into custom call flows to meet their communication needs. The Reva Bot Generator makes it easy for contact center management to set up a bot call flow including options such as having the bot ask a question, transfer the session to an agent or play audio with no coding experience necessary.
In addition to the LinkLive Chat and other product advancements, LinkLive 9.1 also includes additional security enhancements designed to support Revation’s HITRUST certification. The LinkLive platform which serves nearly a billion sessions each year, is HIPAA compliant and HITRUST CSF certified. Security is a top priority as healthcare and banking organizations manage highly sensitive and regulated data. The current health crisis has further elevated the need for secure video, chat and messaging within these industries. Revation’s end-to-end encryption protects communications data amid today’s digital transformation.
To learn more, please visit https://revation.com/linkliveupdate/
About Revation Systems
Revation Systems makes and secures intelligent customer connections to help people live healthier lives and achieve financial security. LinkLive by Revation is the industry’s first all-in-one cloud-based unified communications platform to deliver secure and compliant messaging including real-time video, live-chat, instant messaging (IM), IM hunt groups, SMS and email. Additionally, Revation is the first to offer presence capabilities, which alert customers in real-time to service personnel’s availability. Trusted by healthcare, banking and other organizations managing sensitive data, LinkLive is HIPAA compliant and HITRUST CSF certified.