Rimini
Street, Inc. (Nasdaq: RMNI), a global provider of enterprise
software products and services, the leading third-party support provider
for Oracle and SAP software products and a Salesforce partner, today
announced it has been honored with seven Stevie® Awards for
Sales & Customer Service for the Company’s unwavering commitment to
providing outstanding client service to organizations around the world.
Rimini Street received a gold award for the Innovation in Customer
Service category and also received awards for Front-Line Customer
Service Professional of the Year, Customer Service Department of the
Year, Woman of the Year in Customer Service, and Back-Office Customer
Service Team of the Year.
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Rimini Street Earns Seven Stevie Awards for Excellence in Customer Service (Photo: Business Wire)
Awards Reflect Company Commitment to Service and Client Success
Rimini Street’s global support team earned the Customer Service
Department of the Year award for its ultra-responsive, premium-level
support provided to clients. Rimini Street’s global support team
provides 24/7/365 support coverage, and is made up of hundreds of expert
engineers who support clients with operations in 117 countries. The
global support team achieved an overall client satisfaction rating of
4.8 out of 5.0 (with 5.0 being “excellent”), and delivered response
times averaging less than five minutes for all Priority 1 cases.
Additionally, during the second half of 2017 and the first half of 2018,
the group closed over 27,000 support cases across more than 40 countries.
Rimini Street also received a Gold Stevie award in the Innovation in
Customer Service category for its innovative new global support service
platform that provides proactive service intelligence, further
improving internal efficiencies and client satisfaction. This patent-
pending platform enables deep business insight and helps the Company’s
engineers be highly proactive in servicing clients.
The Back-Office Customer Service Team of the Year was awarded to Rimini
Street’s Service Operations team who is responsible for developing and
operating the service delivery framework required for the front-end
teams to provide the highest quality services to clients each year. The
team is dedicated to providing the resources and collaboration needed
for the global support team as well as the Company’s tax, legal and
regulatory product delivery department, ensuring efficient service and
accurate delivery of tax, legal and regulatory updates to Rimini Street
clients.
Women of the Year in Customer Service
Two Rimini Street employees received awards for Woman of the Year in
Customer Service – Brenda Davenport, vice president Quality Assurance
and Jennifer Perry, vice president of Global SAP Support – for their
dedication to providing leadership for their respective teams and
supporting their client’s success. Brenda manages the global quality
assurance program for all tax and regulatory updates developed by Rimini
Street for SAP, JDE, EBS, RSITE and PeopleSoft products. Jennifer is
responsible for developing and managing the delivery of support to
global SAP clients. Both women exemplified the drive to lead their teams
to deliver excellent customer results, top quality deliverables and a
consistent experience for clients around the world.
Individuals Contribute to Overall Client Success
Two of Rimini Street’s primary support engineers (PSEs) were also
recognized, receiving the Front-Line Customer Service Professional of
the Year award – Etan Spierer for Oracle products and Joe van der Merwe
for SAP products – for their commitment and focus on delivering first
class customer service to their clients. Both PSEs received awards for
providing detailed attention to each of their client’s needs with in
person visits and frequent phone conversations, solving cases requiring
expert knowledge of the client’s systems and responding on average in
less than five minutes to Priority 1 critical cases, as well as
mentoring their internal teams to encourage long-lasting partnerships
with colleagues and clients.
“From day one, Rimini Street’s mission has been to redefine the
enterprise software support model by developing innovative new products
and services that put client success first,” said Brian
Slepko, senior vice president, Global Service Delivery at Rimini
Street. “Rimini Street continues to invest in its employees who make up
the global teams that support and address our clients’ changing needs.
We are honored to be recognized by the Stevie Sales and Customer Service
Awards for Rimini Street’s teams and individual successes that
contributed to our unwavering devotion to providing ultra-responsive
support to our clients.”
The Company also received two One Planet® Awards this year,
including a gold for Customer Service Team of the Year and an award for
Company of the Year. The One Planet Awards is a premier awards program
honoring best in business and professional excellence in every industry
from around the world.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards®,
The International Business Awards®, the Stevie Awards for
Great Employers, the Stevie Awards for Women in Business and the Stevie
Awards for Sales & Customer Service. Stevie Awards competitions receive
more than 12,000 entries each year from organizations in more than 70
nations. Honoring organizations of all types and sizes and the people
behind them, the Stevies recognize outstanding performances in the
workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise
software products and services, the leading third-party support provider
for Oracle and SAP software products and a Salesforce partner. The
Company has redefined enterprise software support services since 2005
with an innovative, award-winning program that enables licensees of IBM,
Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors
to save up to 90 percent on total maintenance costs. Clients can remain
on their current software release without any required upgrades for a
minimum of 15 years. Over 1,850 global Fortune 500, midmarket, public
sector and other organizations from a broad range of industries
currently rely on Rimini Street as their trusted, third-party support
provider. To learn more, please visit http://www.riministreet.com
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.
(C-RMNI)
Forward-Looking Statements
Certain statements included in this communication are not historical
facts but are forward-looking statements for purposes of the safe harbor
provisions under The Private Securities Litigation Reform Act of 1995.
Forward-looking statements generally are accompanied by words such as
“may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,”
“estimate,” “predict,” “potential,” “seem,” “seek,” “continue,”
“future,” “will,” “expect,” “outlook” or other similar words, phrases or
expressions. These forward-looking statements include, but are not
limited to, statements regarding our expectations of future events,
future opportunities, global expansion and other growth initiatives and
our investments in such initiatives. These statements are based on
various assumptions and on the current expectations of management and
are not predictions of actual performance, nor are these statements of
historical facts. These statements are subject to a number of risks and
uncertainties regarding Rimini Street’s business, and actual results may
differ materially. These risks and uncertainties include, but are not
limited to, changes in the business environment in which Rimini Street
operates, including inflation and interest rates, and general financial,
economic, regulatory and political conditions affecting the industry in
which Rimini Street operates; adverse developments in pending litigation
or in the government inquiry or any new litigation; the final amount and
timing of any refunds from Oracle related to our litigation; our need
and ability to raise additional equity or debt financing on favorable
terms and our ability to generate cash flows from operations to help
fund increased investment in our growth initiatives; the sufficiency of
our cash and cash equivalents to meet our liquidity requirements; the
terms and impact of our outstanding 13.00% Series A Preferred Stock;
changes in taxes, laws and regulations; competitive product and pricing
activity; difficulties of managing growth profitably; the success of our
recently introduced products and services, including Rimini Street
Mobility, Rimini Street Analytics, Rimini Street Advanced Database
Security, and services for Salesforce Sales Cloud and Service Cloud
products, in addition to products and services we expect to introduce in
the near future; the loss of one or more members of Rimini Street’s
management team; uncertainty as to the long-term value of Rimini
Street’s equity securities; and those discussed under the heading “Risk
Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on May
9, 2019, and as updated from time to time by Rimini Street’s future
Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current
Reports on Form 8-K, and other filings by Rimini Street with the
Securities and Exchange Commission. In addition, forward-looking
statements provide Rimini Street’s expectations, plans or forecasts of
future events and views as of the date of this communication. Rimini
Street anticipates that subsequent events and developments will cause
Rimini Street’s assessments to change. However, while Rimini Street may
elect to update these forward-looking statements at some point in the
future, Rimini Street specifically disclaims any obligation to do so,
except as required by law. These forward-looking statements should not
be relied upon as representing Rimini Street’s assessments as of any
date subsequent to the date of this communication.
© 2019 Rimini Street, Inc. All rights reserved. “Rimini Street” is a
registered trademark of Rimini Street, Inc. in the United States and
other countries, and Rimini Street, the Rimini Street logo, and
combinations thereof, and other marks marked by TM are trademarks of
Rimini Street, Inc. All other trademarks remain the property of their
respective owners, and unless otherwise specified, Rimini Street claims
no affiliation, endorsement, or association with any such trademark
holder or other companies referenced herein.
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