Ryder System, Inc. (NYSE: R), a leader in commercial fleet
management, dedicated
transportation, and supply
chain solutions, today announced that it ranks among the top
“Leaders” in the 2019 “Magic Quadrant for Third-Party Logistics, North
America” study by Gartner, the world’s leading information technology
research and advisory company. A Leader is the highest possible position
within the quadrant, which demonstrates how 19 third-party logistics
(3PL) providers in the U.S., Canada, and Mexico compare with each other
based on capabilities, strategies, services, and customer-preferred
operating models.
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Ryder ranks among top third-party logistics companies in the 2019 “Magic Quadrant for Third-Party Logistics, North America” study by Gartner, the world’s leading information technology research and advisory company. (Photo: Business Wire)
Ryder climbed noticeably higher within the Leader quadrant this year, a
position the company has held since 2017. In summarizing the 2019 study
findings, Gartner recognized Ryder for completeness of vision and
ability to execute, highlighting strengths in three specific areas:
-
Strong presence and capabilities across North America, especially
Ryder’s broad footprint in Mexico and robust cross-border
operations; -
Ryder’s customer-centric mindset that seeks to put customers’ needs
first in offering flexible and creative commercial agreements, as well
as adapting operations to customer needs; -
And, the company’s well-defined method for communication with various
internal customer teams on a regular basis, providing transparency for
customers.
“Customers applaud Ryder’s commercial teams and account management
programs as one of the best in the market,” Gartner states in the study.
“Customers report that Ryder reacts quickly to resolve issues.”
The study, utilizing 2017-2018 data, also provided the participating
3PLs with actionable customer insights.
“One reason Ryder is considered a leader in the industry is because we
listen to our customers,” said Steve
Sensing, Ryder President of Supply Chain Solutions. “That’s why,
when our customers said they wanted even more innovation and business
intelligence tools, we fast-tracked proprietary applications, like RyderShareTM,
providing real-time visibility, load tracking, and exception management.
We also strategically expanded Ryder
Last Mile, our home delivery and white-glove installation solution
for big-and-bulky goods. The Ryder e-fulfillment network now includes
136 facilities covering 95% of the U.S. and Canada within a two-day
timeframe.”
According to Gartner, Leaders in the Magic Quadrant are strong,
full-service 3PL providers offering a broader portfolio of functions and
value-added services spanning the supply chain. They understand
logistics market drivers, regional nuances and customer needs, and
translate that into service offerings that are fit-for-purpose and
supported by leading technologies. Leaders have well-structured business
models and strategies that support the continued expansion of their
capabilities and coverage areas. Customers trust and rely on these
Leaders to help them achieve top logistics performance.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
About Ryder
Ryder is an $8.4 billion Fortune 500® commercial fleet
management, dedicated
transportation, and supply
chain solutions company. The company’s stock (NYSE: R) is a
component of the Dow Jones Transportation Average and the S&P MidCap
400® index. Ryder, which provides commercial
truck rental, truck
leasing, used
trucks for sale, and last
mile delivery services, has been named among “The World’s Most
Admired Companies” by Fortune, as well as one of “America’s Best
Employers” and “America’s Best Employers for Women” by Forbes. The
company is regularly recognized for its industry-leading practices in
third-party logistics, environmentally-friendly fleet and supply chain
solutions, world-class safety and security programs, and hiring of
military veterans. For more information, visit www.ryder.com or
our newsroom,
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