Technologies, developers of the agent-first
omnichannel cloud contact center platform, has been named one of Inc.
magazine’s 2019 Best Workplaces.
This fourth annual ranking singled out 346 winners based on a survey of
2,000 privately held U.S. companies. The ranking evaluated companies on
topics ranging from trust and management effectiveness, to perks and
confidence in the future.
The final list of Inc.’s Best Workplaces reflects companies “that
have created exceptional workplaces through vibrant cultures, deep
employee engagement and stellar benefits,” according to the magazine.
Sharpen’s own culture is driven by a clearly defined set of values,
which include a challenging and meaningful work environment, trust and
transparency, a community focus, and volunteerism.
“Attracting and retaining top talent is the lifeblood of software
companies,” said Mike Simmons, Sharpen’s chairman and CEO. “We get this
and have put employees at the center of everything we do—from benefits
and perks that reflect their unique needs, to open, two-way dialogue
with leadership. We are truly only as good as each individual who works
here and I want to thank our team members for their dedication, talent
and passion that drive our continued success.”
Sharpen’s workplace mantra is, “employees are not a number, they’re a
name.” Beyond treating employees as individuals, the company believes
strongly in employee empowerment, according to Kayla Porter, manager of
people experience at Sharpen.
“Employee empowerment brings to life individuality,” Porter said. “One
way we empower employees is through our Culture Committee, which
receives an annual budget and is open to any non-C-level employee. This
autonomously run committee solicits input from all employees to execute
on activities like group walks, lunch ‘n lawn games at the park, and
Sharpen’s non-cookie-cutter approach also manifests in programs such as
free access to thousands of online courses, the creation of individual
success plans, and professional mentorship opportunities.
“We know that matching benefits with employee values is a top priority,
especially for our Millennial team members,” Porter said. “To ensure
we’re constantly meeting this need, we conduct an annual employee
feedback survey. We’ve used survey results to revamp our review
structure and add new benefits. This has played a vital role in helping
us maintain an intimate and relevant environment as we grow.”
Having a voice that’s heard is especially important to Sharpen
employees. “Sharpen is a progressive company that’s constantly looking
to evolve with the ideas that are presented by employees,” said Ritch
Caudill, senior manager of channel partnerships at Sharpen. “We all feel
like we have a voice in the overall direction of the organization’s
In addition to being empowered and listened to, having meaningful and
impactful work is another top priority at Sharpen. “The best part about
working at Sharpen is seeing your work make an impact,” said Noah
Coffey, senior user experience developer at Sharpen. “You feel like an
important part of a larger team that depends on each other to be
successful. Company outings, team events and a casual environment help
make for a fun work life. But working with a team of driven and
approachable people really sets my experience here apart.”
To learn more about Sharpen benefits and career opportunities, visit https://sharpencx.com/careers.
To view the full list of Inc. magazine’s 2019 Best Workplaces,
About Sharpen Technologies
Sharpen Technologies is a customer
experience technology provider that offers mid-size to large
organizations an agent-first
omnichannel cloud contact center platform. Its solutions address
decades-old agent issues responsible for poor customer experiences.
Functionality includes omnichannel routing, omnichannel IVR, supervisory
monitoring, analytics, reporting, workforce optimization and more.
Sharpen is a recipient of the 2018 Stevie American Business Awards for
Product Developer of the Year and Best New Product. The company was also
named among the 2018 Best Places to Work in Indiana and was ranked among Inc.
magazine’s 2019 Best Workplaces. In addition, Nemertes Research named
Sharpen a 2018 Top Rated Contact Center Solutions Provider. Sharpen was
founded in 2011 and serves more than 250 customers. The company is
headquartered in Indianapolis, Ind. Visit Sharpen
and the Sharpen
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