Crossfuze,
a leading ServiceNow Gold Partner that works with organizations to
reimagine enterprise services to achieve digital transformation, has
unveiled a new integration for the Slack collaboration hub that enables
ServiceNow users to dramatically streamline the process by which they
approve change requests and catalog items.
The Slack Approvals Integration for ServiceNow, officially unveiled
today, allows Slack users to approve ServiceNow change requests and
catalog items without ever leaving their Slack instance. During user
testing, Slack users responded to ServiceNow approval requests nearly
92% faster, underscoring the value of this integration solution for any
organization that utilizes ServiceNow and Slack.
“A Slack integration that specifically targets the ServiceNow approvals
process is one of the most useful, requested tools among organizations
utilizing both Slack and ServiceNow,” said Ben Blake, senior technical
consultant for Crossfuze. “Crossfuze is pleased to be able to solve this
long-standing business challenge with an elegant, intuitive integration
solution designed solely with the end user in mind.”
The Slack Approvals Integration is designed to prevent one of the most
critical, time-sensitive responsibilities of ServiceNow approvers from
being overlooked. With traditional approvals workflows, ServiceNow
approvers must either stay logged into their ServiceNow instance all day
or be constantly on the lookout for ServiceNow approvals-related email
notifications in their cluttered email inboxes.
The Slack Approvals Integration for ServiceNow automatically notifies
ServiceNow approvers within their Slack instance that an approval is
needed for a ServiceNow change request or catalog item. Then, without
ever switching over to ServiceNow or even being logged into ServiceNow,
the ServiceNow approver can click “approve” or “reject” within their
Slack instance, as well as submit comments regarding the approval
decision.
Under the integration’s default settings, the approval decision and any
associated comments are automatically posted to Slack for other
approvers to see. Meanwhile, the decision and comments automatically
flow into ServiceNow in real time.
Designed to complement ServiceNow’s own Slack integration offerings, the
Slack Approvals Integration for ServiceNow expands Crossfuze’s lineup of
industry-leading integration solutions for the ServiceNow platform.
Crossfuze’s Quickfuze
Suite also includes integrations for Salesforce, JIRA and TFS.
The Slack Approvals Integration focuses on dramatically streamlining
just the ServiceNow approval step within Slack. Slack is used by
two-thirds of Fortune 100 companies and has more than 10 million active
daily users.
“We recognize that an integration does not necessarily need to do all
things for all people,” said John Ryan, Chief Marketing Officer for
Crossfuze. “The Slack Approvals Integration for ServiceNow reflects
Crossfuze’s commitment to delivering very focused, high-value business
solutions that our customers rely on to get work done and rapidly
achieve digital transformation.”
To learn more about Slack Approvals Integration for ServiceNow, reach
out to Crossfuze’s Integration Team at LetsTalkSlack@crossfuze.com
or visit www.crossfuze.com/slack-integration.
About Crossfuze
Founded in 2000, Crossfuze is a leading ServiceNow Gold Sales and
Services Partner honored multiple times, including as the ServiceNow
partner with the highest customer satisfaction for the Americas and with
the fastest growth in the EMEA marketplace. With over 1,800
implementations, 19 years of Enterprise Service Management experience
and a global reach, Crossfuze is known for providing superior service
and in-depth knowledge that enables organizations to accelerate the path
to achieving their ServiceNow vision. Crossfuze also offers
cost-effective, flexible managed services support for ServiceNow and
Microsoft. For more information, visit www.crossfuze.com
and follow Crossfuze on LinkedIn
and Twitter.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190620005028/en/