SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Business Intelligence Data Quadrant Awards, naming five gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:
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SoftwareReviews Data Quadrant for Business Intelligence shows where software users plot vendors based on survey results (Photo: Business Wire)
- Dundas BI
In the 2020 SoftwareReviews Data Quadrant Awards, 93% of all BI vendors on the data quadrant appear on the top right, earning them leadership status among their users. In fact, they each earned a likeliness-to-recommend score of 75% to 85%, most of which hovered over the average net-promoter score of 77%. What software users found most satisfying about these vendors was their easy-to-implement features, coupled with top-notch support and training materials.
Each of the award-winning BI software vendors earned placement in the top-three list for best product in the areas that mattered most to software users: Dundas BI won for ease of implementation and vendor support; Tableau for intuitiveness and quality of training; Domo for vendor support and ease of data integration; Board for quality and availability of training; and Sisense for product strategy and rate of improvement. Clearly, software users value the learning that these platforms provide.
Business intelligence software has the power to help users analyze data to drive better decisions. Offering knowledge on how to leverage features for maximum benefit to users is key to vendor success, and it is even an opportunity to offer professional development. It would be wise to select software based on the needs of those who will use it.
Igor Ikonnikov, research advisor, Info-Tech Research Group, explains, “BI software is second only to the office productivity suite in its direct exposure to business users. As a BI software buyer, you need to understand your company’s users, their strengths and weaknesses, their priorities and pain-points, as well as their operational environment in order to make the right selection. After all, not every BI tool can fit into all use cases important for your organization. SoftwareReviews’ Data Quadrant Report can help you make the right decision.”
About SoftwareReviews Data Quadrant Awards and Software Reports
The SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend and vendor experience. In-depth product evaluation reports are available at www.softwarereviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.