The average Firstline Worker can save up to 166 hours per year when using the right digital tools, according to a Total Economic Impact Survey conducted by Forrester on behalf of Microsoft. Those efficiency gains can result in significant savings for businesses who employ a large number of Firstline Workers—defined as “someone who serves as the first point of contact between a company and the outside world.” These workers are often the first to engage customers and to represent the company’s brand.
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SMBs interested in this new Microsoft productivity tool should reach out to PTG (Graphic: Business Wire)
“As Microsoft SMB partners, we have a unique opportunity to leverage technology that can increase the value of local small business owners who employ Firstline Workers,” says Reed Wilson, Founder and CEO of Palmetto Technology Group (PTG) in Greenville, South Carolina.
Microsoft Teams for SMB Firstline includes a customizable mobile experience with mobile-only features such as location sharing, a shifts scheduling tool, private chat between teams and workforce management systems, and a new “Praise” feature that makes it easy for managers and employees to recognize their coworkers right within Teams. A smart camera also allows Firstline Workers to document things on the job—storing images in a secure cloud, rather than a local device which can be lost or stolen.
The basic platform starts at $1.00/user/month, can easily be used on a mobile device or tablet, and includes:
- Easy phone number sign-in (no email needed)
- A mobile-optimized chat experience
- Shift scheduling with clock-in, clock-out
- Assign and track task to-do’s
- Remotely share photos and access training docs and handbooks
- Integrate line of business apps
- Read-only access to Work, Excel, Powerpoint
- 2 GB personal cloud storage and 1TB shared storage
An available upgrade can add a 2GB mailbox for email and a seamless calendar and contact experience.
PTG is proud to announce that it is currently offering the Microsoft SMB Firstline platform for eligible businesses.
South Carolina-based companies who are interested can learn more at info.goptg.com/firstline
Small to mid-sized businesses who employ clerks, receptionists, cashiers, and others who perform their client-facing activities to deliver products and run operations are encouraged to consider this affordable, secure, easy to adopt solution.
Palmetto Technology Group is a privately held, award-winning IT support and managed services provider in Greenville, South Carolina. The company was founded by Reed Wilson in 2007 and holds Microsoft Gold Competencies in small to mid-market cloud solutions. PTG has been named one of the “Best Places to Work in South Carolina” for six years running and has been awarded the Channel Futures 501 Top MSP’s since 2014. PTG’s mission is to serve small to mid-sized businesses and organizations by leveraging technology to bring business value. Learn more at www.goptg.com.
About Microsoft Teams for SMB Firstline
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration. The service integrates with the company’s Office 365 subscription office productivity suite and can be setup to integrate with additional non-Microsoft products. In January 2019, Microsoft released an update targeting “Firstline Workers” in order to improve the ability of Microsoft Teams to serve shift workers who serve customers directly and often only use tablets or mobile devices to manage their workload.
For more information about Microsoft Teams.
To start using SMB Firstline in South Carolina.