The Center for Digital Government (CDG) has announced the winners of the 2019 Government Experience Awards. The recently redesigned Kansas.gov site, the official website for the State of Kansas, was recognized with a fifth-place finish in the category of “Overall State Government Experience.” The award category recognizes the top 10 state websites in the nation, placing strong emphasis on improving the citizen experience and innovations in how citizens interact with government.
In a news release issued Sep 18, 2019, Dustin Haisler, chief innovation officer for the CDG, states:
“This year’s results are evidence that state and local government agencies are continuing to grow the sophistication of their digital experiences. The Government Experience Award winners from this year are not just leveraging innovative tools like chatbots to amplify their reach, they are also going the extra mile to build a proper foundation to support the future and ensure citizens get the right information at the right time.”
The 2019 redesign of Kansas.gov was delivered as a service by the Information Network of Kansas, Inc. (INK). The new user experience focuses heavily on providing information via search, which lessens the burden on citizens to navigate through various pages and categories to find the information they need. Other key highlights include the integration of INK’s award-winning artificial intelligence chatbot, “Agent Kay” into government services. Agent Kay, the official chatbot of the State of Kansas, provides 24/7 user support on a variety of topics, including taxes, business information, filing information, and other frequently asked questions.
“The Information Network of Kansas serves as the gateway to public information in Kansas and I am happy to see the fruits of our public-private collaboration recognized for improving efficiency and service delivery to our citizens. This recognition belongs to everyone involved in these ongoing efforts to make Kansas government more accessible and user-friendly, and I look forward to more innovations to come.” Aaron Kite, Chairman, Information Network of Kansas Board of Directors
The winners of this and other categories will be honored at an awards event Sept. 27 in Denver, Colo.
The Information Network of Kansas, Inc. (INK) is a public-private partnership responsible for the development of the official website for the state of Kansas, Kansas.gov as well as many other services provided to the citizens, business, and agencies of the State of Kansas.