Swrve the world leader in real-time relevant customer engagement today announced an upcoming webinar featuring a guest speaker from Forrester to share insights and blueprints for market leading customer experiences. The webinar will be hosted by Lisa Cleary, Chief Product Officer at Swrve, and will feature guest Julie Ask, Vice President and Principal Analyst at Forrester.
Every department is thinking about their role in customer engagement. Technology vendors from CRM, support, feedback tools, mobile, and more tell a story of how they can lead the enterprise to deliver a leading customer experience. But the path to delivering a market leading mobile-first, multichannel customer engagement experience can be complex.
In this webinar, Forrester research will provide a benchmark highlighting where brands are in this journey and will showcase a maturity model highlighting where your organization can start and how to evolve to an industry leading customer engagement strategy. The webinar will also explore real-world customer stories highlighting that evolution to further reinforce Forrester’s maturity model.
Highlights from the webinar are:
- Compare your organization with benchmark research highlighting where organizations are in their customer experience strategy
- Understand the framework of a maturity model, giving you the outline to frame your organization’s path forward
- Explore real-world examples of industry leaders showing the path to maturity and measurable value.
Join Swrve and Forrester in this upcoming webinar Next-Gen Customer Experiences: Keys Advancing Your Engagement on Thursday December 12th at 10 AM Pacific Standard Time/ 1 PM Eastern Time. To register, click here.
Swrve is the mobile marketing and customer engagement platform that helps leading brands engage millions of customers in real time. A Gartner Magic Quadrant for Mobile Marketing Platforms leader, Swrve is currently installed in 3.5 billion apps worldwide and processes 14 billion events daily.