Syllable today announced that Tom McCormick has joined the AI powered healthcare services company as Chief Commercial Officer (CCO). In this role, Mr. McCormick will oversee the company’s business development, commercial partnerships, and revenue strategy.
“Tom’s impressive track record of healthcare leadership and sales successes, combined with his experience working with healthcare organizations to ensure success for our customers and partners, made him a natural fit for Syllable,” said Kobus Jooste, Chief Executive Officer at Syllable. “We are enthusiastic to see Tom execute on the vision we have for Syllable’s commercial strategy. I’m thrilled to welcome him to the Syllable team.”
Mr. McCormick comes to Syllable from Clarify Health, where as Chief Commercial Officer he helped expand and drive adoption of the company’s Software-as-a-Service (SaaS) solutions platform with payers, providers, and life sciences companies. Prior to Clarify, Mr. McCormick spent eight years in leadership roles with Sutherland Healthcare Solutions, which services clients across the healthcare continuum with a suite of consulting, business process outsourcing and analytics services. He was also Senior Vice President of Government Healthcare at ACS (acquired by Xerox).
“Syllable is on a mission to perfect access to health care, and that is exactly inline with my ethos,” said Tom McCormick, Chief Commercial Officer at Syllable. “The team has consistently iterated and innovated on its AI-based offering to build a solution that can transform the way healthcare systems initiate and cultivate patient relationships. The work done to date is admirable, and I’m eager to partner with this team and play my part to help greet patients with empathy, transparency and intelligence.”
Syllable has two core offerings:
- Syllable Voice Assistant for Call Centers is powered by industry leading natural language understanding (NLU) technology, purpose built for answering calls from patients. This technology is in use today by many of the largest and most respected healthcare providers across the country.
- Navigating healthcare websites can be daunting, with some featuring over 50,000 web pages. The Syllable Web Assistant thoughtfully helps patients navigate content on provider websites, including medical services, departments and specific doctors.
The company, founded in 2016, also launched a COVID-19 Command Center that utilizes AI voice automation technology to seamlessly manage the majority of inbound calls related to the COVID-19 pandemic.
Syllable is an AI powered healthcare services company that transforms the way healthcare systems initiate and cultivate relationships with patients. Long call hold times, rerouted or dropped calls and misinformation can all contribute to a frustrating patient experience and make it cumbersome to access vital care quickly. Syllable helps patients navigate their journey to health with empathy, transparency and intelligence from the moment they request care by dialing the phone or visiting a healthcare system’s website. Founded in 2016, Syllable’s solutions are in use by some of the largest and most respected healthcare providers across America. Learn more at syllable.ai.