a global provider of industry-built ERP
software, has been positioned as a Major Player in the IDC
MarketScape: SaaS and Cloud-enabled Manufacturing ERP 2019 Vendor
Assessment (doc #US43702818, March 2019).
SYSPRO is publicly recognized for three major strengths in the report:
customer support, user interfaces, and social ERP capabilities to earn a
position in the Major Players Category.
The IDC MarketScape study assesses 13 of the leading SaaS and
cloud-enabled Operational ERP software solutions and discusses the
criteria the IDC MarketScape deems most important for companies to
consider when selecting a system.
Mickey North Rizza, Program Vice President of IDC’s Enterprise
Applications and Digital Commerce, stated, “The SaaS and cloud-enabled
Operational ERP MarketScape is a comprehensive study evaluating several
dimensions of a vendor’s performance over a multi-month process. IDC
analysts not only review vendor RFIs, we interview some of each vendor’s
customers, and do comparative side-by-side research. Operational ERP
solutions are a large spend of many companies’ budgets, and this is a
tool to help match the right vendor to your business.”
The IDC MarketScape notes “SYSPRO is single-source industry-built,
end-to-end ERP system that provides an out-of-the-box flexible,
reliable, customizable, and scalable solution for manufacturing and
distribution companies.” The specific SYSPRO strengths are stated as
follows in the report:
Training, Support & Automation: A key philosophy and
approach to customer service and support is to empower customers
through knowledge and access to tools to enable them to self-help.
This includes SYSPRO Learning Channel (SLC) which provides tutorials;
self-paced on-line learning and associated Role-based certifications.
It also includes bots within applications that direct users and
explain the necessary processes to follow.
UI, Mobile and Web based Interface: SYSPRO is easy to use,
simple to understand, intuitive, engaging and always available. The
focus on user experience means the software is straightforward and
easy to customize for a user’s specific role and business process.
Espresso, the mobile offering, provides access to manufacturing and
business processes and data on the go. It enables SYSPRO customers to
use applications that will work anywhere, anytime, on any popular
device, providing instant and secure access to key business
information. SYSPRO’s web-based interface, Avanti, with its consistent
user interface, uniquely gives customers the same SYSPRO ERP user
experience through a web browser on any device, without having to
learn a different operating system.
ERP: Recognizing that next generational users interact
with technology (and their peers) differently, SYSPRO built in a
socially sensitive and aware set of workflow-enabled digital ERP
capabilities. These capabilities allow for users to engage with their
systems in a familiar manner as they would in engaging their social
SYSPRO has been recognized as a manufacturing industry leader by several
IT analyst firms and is considered by many to offer a rare combination
of both leading-edge technologies plus exemplary customer service. “At
SYSPRO we understand that ERP is one of the most important decisions a
manufacturer or distributor will make to grow their business and achieve
greater profitability,” said Paulo de Matos, Chief Product Officer of
SYSPRO. “It has always been our aim to be a true partner to our
customers, and we have invested in very sophisticated training,
information access, and ongoing support conduits to ensure that our
technology is not only first rate, but highly rated and appreciated by
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an
overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The research
methodology utilizes a rigorous scoring methodology based on both
qualitative and quantitative criteria that results in a single graphical
illustration of each vendor’s position within a given market. IDC
MarketScape provides a clear framework in which the product and service
offerings, capabilities and strategies, and current and future market
success factors of IT and telecommunications vendors can be meaningfully
compared. The framework also provides technology buyers with a
360-degree assessment of the strengths and weaknesses of current and
SYSPRO is a global, independent provider of industry-built ERP software
designed to simplify business complexity for manufacturers and
distributors. Focused on delivering optimized performance and complete
business visibility, the SYSPRO solution is highly scalable, and can be
deployed on-premise, in the cloud, or accessed via a mobile device.
SYSPRO’s strengths lie in a simplified approach to technology, expertise
in a range of industries, and a commitment to future-proofing customer
and partner success.
SYSPRO has more than 15,000 licensed companies in over 60 countries
across six continents.