Press release

SYSPRO USA Appoints Brian Goodman as Chief Customer Officer to Lead Customer Success

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SYSPRO, a leading global provider of ERP software, today announced that SYSPRO USA has appointed Brian Goodman as Chief Customer Officer. In this role, Goodman will be responsible for the consistent delivery of an exceptional SYSPRO customer experience at every touchpoint along the customer journey.

SYSPRO provides industry-built enterprise solutions and specialized services designed to make things possible for customers in key industries within manufacturing and distribution. Goodman will lead the team responsible for meeting the unique needs of SYSPRO customers, including implementation and customer product support, to professional services, education, and training. His appointment is a further testament to SYSPRO’s commitment to empowering customers to easily adapt and remain resilient in the face of market change, by developing strategies that provide them with the capabilities and solutions that matter most to them.

“When we began our search for a Chief Customer Officer at SYSPRO USA, we knew we needed to find an executive with a first-hand understanding of the unique challenges of mid-market manufacturers and distributors,” said Scott Hebert, Chief Sales Officer and Interim CEO at SYSPRO USA. “Brian’s deep experience and his passion for customer success made him the obvious choice to enable manufacturers to ‘Say Yes to Next’ and ready themselves to thrive in the years ahead.”

“I’m excited about the opportunity at SYSPRO to guide mid-market manufacturers and distributors as they take the next step in their evolution and see life-long value from our SYSPRO solutions, whether it is accelerating digital transformation, expanding into new territories or adding new product lines,” Goodman said. “SYSPRO understands manufacturing and distribution better than any other software vendor I’ve worked with, and their customer-centric approach brings substantial value to customers.”

Goodman has more than two decades of experience in the software, manufacturing, and services industries, which gives him a comprehensive understanding of customer needs. Prior to joining SYSPRO, he served as Chief Operating Officer for a manufacturer of complex components and assemblies for the aerospace, industrial, defense, and energy industries, where he was responsible for ensuring operational excellence of the company’s services team.

For more information on how SYSPRO ensures manufacturing customer success, please visit


SYSPRO is a leading, global Enterprise Resource Planning (ERP) software provider specializing in key manufacturing and distribution industries. For over 40 years, SYSPRO’s team of specialists have continued to address unique industry needs and enable customers to easily adapt and grow. The solution is scalable and can be deployed in the cloud, on-premise, or both, and accessed via the web on any device to provide customers with choice and flexibility.

SYSPRO remains focused on the success of partners and customers. Our evolving solutions are aligned with industry trends to leverage emerging technology that will enable partners and customers in securing a digital future.

With more than 15,000 licensed companies in over 60 countries across six continents – SYSPRO offers guidance and support every step of the way as a trusted advisor.

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