Press release

T-Mobile Adds 7.0 Million Customers in 2019 – the Sixth Year in a Row with more than 5 Million Net Customers Joining the Un-carrier Movement

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T-Mobile US, Inc. (NASDAQ: TMUS):

Preliminary Fourth Quarter 2019 Customer Highlights:

  • 1.9 million total net additions
  • 1.3 million branded postpaid net additions
  • 1.0 million branded postpaid phone net additions
  • 1.01% branded postpaid phone churn
  • 77,000 branded prepaid net additions
  • 86.0 million customers in total at year-end 2019

Preliminary Full-Year 2019 Customer Highlights:

  • 7.0 million total net additions
  • 4.5 million branded postpaid net additions
  • 3.1 million branded postpaid phone net additions
  • 339,000 branded prepaid net additions

T-Mobile US, Inc. (NASDAQ: TMUS) provided a preliminary view of key
customer results for the fourth quarter and full-year 2019. In the
fourth quarter, T-Mobile had 1.9 million total net additions, the 27th
quarter in a row with more than 1 million total net additions. In
addition, the company delivered branded postpaid phone net additions of
1.0 million and branded postpaid phone churn of 1.01% in the fourth
quarter. For full-year 2019, T-Mobile had 7.0 million total net
additions, including 4.5 million branded postpaid net additions –
beating its increased customer guidance range of 4.1 to 4.3 million for
the full-year 2019. T-Mobile’s total customer base was 86.0 million at
year-end 2019, an increase of approximately 53 million since T-Mobile
launched the Un-carrier in 2013.

“T-Mobile delivered another incredible fourth quarter with strong
customer growth, despite a very competitive environment – and we did it
while lighting up the country’s first nationwide 5G network and working
to close our merger with Sprint,” said John Legere, CEO of T-Mobile. “7
million net customers have chosen to join the Un-carrier movement in
2019, and they are choosing T-Mobile because we treat them right, we
eliminate their pain points, and we are changing the rules of this
industry for customers everywhere.”

Preliminary Fourth Quarter and Full-Year 2019 Customer Results

T-Mobile continued to demonstrate the brand’s ongoing strength and
momentum in the fourth quarter of 2019, reflected once again by the
company’s strong net customer additions. T-Mobile’s unrivaled
customer-experience obsession provides customers with access to a host
of Un-carrier benefits solving everyday pain points and the best
customer service in the industry with T-Mobile’s Team of Experts.
T-Mobile added 1.9 million total net customers in the fourth quarter –
bringing its total customer base to 86.0 million at year-end 2019. This
marks the 27th consecutive quarter that T-Mobile has generated more than
1 million total net customer additions. Notably, the company lit up
America’s first nationwide 5G network in the fourth quarter of 2019
using 600 MHz spectrum – a foundational layer of its 5G network –
covering more than 200 million people and more than 1 million square
miles across the US.

Branded postpaid phone net additions amounted to 1.0 million, flat
year-over-year and up 33% from 754,000 net additions in the third
quarter of 2019. This result reflects strong gross branded postpaid
phone customer additions, up 5% year-over-year, in a very competitive

T-Mobile also saw continued strength in total branded postpaid net
additions, reporting net additions of 1.3 million in the fourth quarter
of 2019. For full-year 2019, the company added 4.5 million branded
postpaid net additions, which exceeded the top end of the increased
guidance range for branded postpaid net customer additions of 4.1 to 4.3

Branded prepaid net customer additions were 77,000 in the fourth quarter
of 2019 and 339,000 for full-year 2019. Migrations to branded postpaid
plans reduced branded prepaid net customer additions by approximately
160,000 in the fourth quarter of 2019 and 525,000 for full-year 2019.

Wholesale net customer additions were 472,000 in the fourth quarter of
2019 and 2.2 million for full-year 2019.

Postpaid phone churn amounted to 1.01% in the fourth quarter of 2019, up
2 basis points year-over-year, reflecting continued strong brand loyalty
in a heightened competitive environment.

Branded prepaid churn was 3.97% in the fourth quarter of 2019, down 2
basis points year-over-year and down 1 basis point sequentially.

Preliminary Customer Results

Our customer results for the fourth quarter and full-year 2019 are
preliminary and subject to change pending completion of our year-end
closing review procedures. America’s Un-carrier plans to share more
details and its full financial results for the fourth quarter and
full-year 2019 in February.

As of   % Change
(in thousands)

December 31,


September 30,


December 31,

Qtr/Qtr     Year/Year
Customers, end of period
Branded postpaid phone customers 40,345 39,344 37,224 3 % 8 %
Branded postpaid other customers 6,689   6,376   5,295   5 % 26 %
Total branded postpaid customers 47,034 45,720 42,519 3 % 11 %
Branded prepaid customers (1) 20,860   20,783   21,137   % (1) %
Total branded customers 67,894 66,503 63,656 2 % 7 %
Wholesale customers (1) 18,152   17,680   15,995   3 % 13 %
Total customers, end of period 86,046   84,183   79,651   2 % 8 %
Adjustments to branded prepaid customers



(1)   On July 18, 2019, we entered into an agreement whereby certain
T-Mobile branded prepaid products will now be offered and
distributed by a current MVNO partner. As a result, we included a
base adjustment in Q3 2019 to reduce branded prepaid customers by
616,000. Prospectively, new customer activity associated with these
products is recorded within wholesale customers.
Quarter % Change Year Ended % Change
(in thousands) Q4 2019     Q3 2019     Q4 2018 Qtr/Qtr     Year/Year 2019     2018

2019 vs 2018

Net customer additions
Branded postpaid phone customers 1,001 754 1,020 33 % (2 ) % 3,121 3,097 1 %
Branded postpaid other customers 313   320   338   (2 ) % (7 ) % 1,394   1,362   2   %
Total branded postpaid customers 1,314 1,074 1,358 22 % (3 ) % 4,515 4,459 1 %
Branded prepaid customers (1) 77   62   135   24   % (43 ) % 339   460   (26 ) %
Total branded customers 1,391 1,136 1,493 22 % (7 ) % 4,854 4,919 (1 ) %
Wholesale customers (1) 472   611   909   (23 ) % (48 ) % 2,157   2,125   2   %
Total net customer additions 1,863   1,747   2,402   7   % (22 ) % 7,011   7,044     %
(1)   On July 18, 2019, we entered into an agreement whereby certain
T-Mobile branded prepaid products will now be offered and
distributed by a current MVNO partner. As a result, we included a
base adjustment in Q3 2019 to reduce branded prepaid customers by
616,000. Prospectively, new customer activity associated with these
products is recorded within wholesale customers.
Quarter Qtr/Qtr Year/Year Year Ended

2019 vs

Q4 2019     Q3 2019     Q4 2018 2019     2018
Branded postpaid phone churn 1.01 % 0.89 % 0.99 % 12 bps 2 bps 0.89 % 1.01 % -12 bps
Branded prepaid churn 3.97 % 3.98 % 3.99 % -1 bps -2 bps 3.82 % 3.96 % -14 bps

T-Mobile Social Media

Investors and others should note that we announce material financial and
operational information to our investors using our investor relations
website, press releases, SEC filings and public conference calls and
webcasts. We also intend to use certain social media accounts as means
of disclosing information about us and our services and for complying
with our disclosure obligations under Regulation FD (the @TMobileIR
Twitter account (
and through April 30, 2020, the @JohnLegere Twitter (,
Facebook and Periscope accounts, which Mr. Legere also uses as means for
personal communications and observations, and on and after May 1, 2020
the @SievertMike Twitter (
account, which Mr. Sievert also uses as a means for personal
communications and observations). The information we post through these
social media channels may be deemed material. Accordingly, investors
should monitor these social media channels in addition to following our
press releases, SEC filings and public conference calls and webcasts.
The social media channels that we intend to use as a means of disclosing
the information described above may be updated from time to time as
listed on our investor relations website.

About T-Mobile US, Inc.:

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. Our nationwide 5G and advanced 4G LTE
network delivers outstanding wireless experiences to 86.0 million
customers who are unwilling to compromise on quality and value. Based in
Bellevue, Washington, T-Mobile US provides services through its
subsidiaries and operates its flagship brands, T-Mobile and Metro by
T-Mobile. For more information, please visit
or join the conversation on Twitter using $TMUS.

Important Additional Information

In connection with the Transactions, T-Mobile US, Inc. (“T-Mobile”) has
filed a registration statement on Form S-4 (File No. 333-226435), which
contains a joint consent solicitation statement of T-Mobile and Sprint
Corporation (“Sprint”), that also constitutes a prospectus of T-Mobile
(the “joint consent solicitation statement/prospectus”), and each party
will file other documents regarding the Transactions with the SEC. The
registration statement on Form S-4 was declared effective by the SEC on
October 29, 2018, and T-Mobile and Sprint commenced mailing the joint
consent solicitation statement/prospectus to their respective
stockholders on October 29, 2018. INVESTORS AND SECURITY HOLDERS ARE
holders may obtain these documents free of charge from the SEC’s website
or from T-Mobile or Sprint. The documents filed by T-Mobile may be
obtained free of charge at T-Mobile’s website, at,
or at the SEC’s website, at,
or from T-Mobile by requesting them by mail at T-Mobile US, Inc.,
Investor Relations, 1 Park Avenue, 14th Floor, New York, NY 10016, or by
telephone at 212-358-3210. The documents filed by Sprint may be obtained
free of charge at Sprint’s website, at,
or at the SEC’s website, at,
or from Sprint by requesting them by mail at Sprint Corporation,
Shareholder Relations, 6200 Sprint Parkway, Mailstop KSOPHF0302-3B679,
Overland Park, Kansas 66251, or by telephone at 913-794-1091.

No Offer or Solicitation

This communication shall not constitute an offer to sell or the
solicitation of an offer to buy any securities, nor shall there be any
sale of securities in any jurisdiction in which such offer, solicitation
or sale would be unlawful prior to registration or qualification under
the securities laws of any such jurisdiction. No offering of securities
shall be made except by means of a prospectus meeting the requirements
of Section 10 of the U.S. Securities Act of 1933, as amended.

Cautionary Statement Regarding Forward-Looking Statements

This communication includes forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995. All
statements other than statements of historical fact, including
information concerning T-Mobile US, Inc.’s future results of operations,
are forward-looking statements. These forward-looking statements are
generally identified by the words “anticipate,” “believe,” “estimate,”
“expect,” “intend,” “may,” “could,” or similar expressions.
Forward-looking statements are based on current expectations and
assumptions, which are subject to risks and uncertainties and may cause
actual results to differ materially from the forward-looking statements.
Important factors that could affect future results and cause those
results to differ materially from those expressed in the forward-looking
statements include, among others, the following: the failure to obtain,
or delays in obtaining, required regulatory approvals for the merger
(the “Merger”) with Sprint Corporation (“Sprint”), pursuant to the
Business Combination Agreement with Sprint and other parties therein (as
amended, the “Business Combination Agreement”) and the other
transactions contemplated by the Business Combination Agreement
(collectively, the “Transactions”), risks associated with the actions
and conditions we have agreed to in connection with such approvals, and
the risk that such approvals may result in the imposition of additional
conditions that, if accepted by the parties, could adversely affect the
combined company or the expected benefits of the Transactions, or the
failure to satisfy any of the other conditions to the Transactions on a
timely basis or at all; the occurrence of events that may give rise to a
right of one or both of the parties to terminate the Business
Combination Agreement; adverse effects on the market price of our common
stock or on our operating results because of a failure to complete the
Merger in the anticipated timeframe, on the anticipated terms or at all;
inability to obtain the financing contemplated to be obtained in
connection with the Transactions on the expected terms or timing or at
all; the ability of us, Sprint and the combined company to make payments
on debt or to repay existing or future indebtedness when due or to
comply with the covenants contained therein; adverse changes in the
ratings of our or Sprint’s debt securities or adverse conditions in the
credit markets; negative effects of the announcement, pendency or
consummation of the Transactions on the market price of our common stock
and on our or Sprint’s operating results, including as a result of
changes in key customer, supplier, employee or other business
relationships; significant costs related to the Transactions, including
financing costs, and unknown liabilities of Sprint or that may arise;
failure to realize the expected benefits and synergies of the
Transactions in the expected timeframes, in part or at all; costs or
difficulties related to the integration of Sprint’s network and
operations into our network and operations, including intellectual
property and communications systems, administrative and information
technology infrastructure and accounting, financial reporting and
internal control systems, and the alignment of the two companies’
guidelines and practices; costs or difficulties related to the
completion of the divestiture of Sprint’s prepaid wireless businesses to
DISH Network Corporation and the satisfaction of any related government
commitments to such divestiture; the risk of litigation or regulatory
actions related to the Transactions, including the antitrust litigation
related to the Transactions brought by the attorneys general of certain
states and the District of Columbia; the inability of us, Sprint or the
combined company to retain and hire key personnel; the risk that certain
contractual restrictions contained in the Business Combination Agreement
during the pendency of the Transactions could adversely affect our or
Sprint’s ability to pursue business opportunities or strategic
transactions; adverse economic, political or market conditions in the
U.S. and international markets; competition, industry consolidation, and
changes in the market for wireless services, which could negatively
affect our ability to attract and retain customers; the effects of any
future merger, investment, or acquisition involving us, as well as the
effects of mergers, investments, or acquisitions in the technology,
media and telecommunications industry; challenges in implementing our
business strategies or funding our operations, including payment for
additional spectrum or network upgrades; the possibility that we may be
unable to renew our spectrum licenses on attractive terms or acquire new
spectrum licenses at reasonable costs and terms; difficulties in
managing growth in wireless data services, including network quality;
material changes in available technology and the effects of such
changes, including product substitutions and deployment costs and
performance; the timing, scope and financial impact of our deployment of
advanced network and business technologies; the impact on our networks
and business from major technology equipment failures; inability to
implement and maintain effective cyber security measures over critical
business systems; breaches of our and/or our third-party vendors’
networks, information technology and data security, resulting in
unauthorized access to customer confidential information; natural
disasters, terrorist attacks or similar incidents; unfavorable outcomes
of existing or future litigation; any changes in the regulatory
environments in which we operate, including any increase in restrictions
on the ability to operate our networks and changes in data privacy laws;
any disruption or failure of our third parties’ or key suppliers’
provisioning of products or services; material adverse changes in labor
matters, including labor campaigns, negotiations or additional
organizing activity, and any resulting financial, operational and/or
reputational impact; changes in accounting assumptions that regulatory
agencies, including the Securities and Exchange Commission (“SEC”), may
require, which could result in an impact on earnings; changes in tax
laws, regulations and existing standards and the resolution of disputes
with any taxing jurisdictions; the possibility that the reset process
under our trademark license results in changes to the royalty rates for
our trademarks; the possibility that we may be unable to adequately
protect our intellectual property rights or be accused of infringing the
intellectual property rights of others; our business, investor
confidence in our financial results and stock price may be adversely
affected if our internal controls are not effective; the occurrence of
high fraud rates related to device financing, credit card, dealers, or
subscriptions; and interests of a majority stockholder may differ from
the interests of other stockholders. Given these risks and
uncertainties, readers are cautioned not to place undue reliance on such
forward-looking statements. We undertake no obligation to revise or
publicly release the results of any revision to these forward-looking
statements, except as required by law.