Elo®,
a leading global supplier of interactive technology solutions, today
announced that its self-order kiosk project with leading
Mexican-inspired quick-service restaurant (QSR) Taco Bell®
won the Interactive Customer Experience (ICX) Association’s Elevate
Award for Best Restaurant ICX. The award category recognizes
restaurant-specific achievement in using interactive technologies to
create a transcendent brand experience. Taco Bell has accomplished this
through the use of a custom application managed in-house and deployed on
Elo’s 22-inch large-format displays powered by EloView®.
Using EloView, Taco Bell is able to manage kiosks at thousands of
locations across the country from one central location to enable a
consistent customer experience. Taco Bell was recognized on June 4th
in an awards ceremony at the annual ICX Summit.
A pioneer in delivering food and technology innovation to its customers,
Taco Bell recently sought to give its customers a more modernized
ordering experience in their restaurants. They built a custom
application to showcase their menu through an in-restaurant digital
experience. Taco Bell partnered with Elo to create an industry-leading
self-ordering kiosk experience.
“Taco Bell strives to stay relevant with customers’ ever-changing
preferences and we are honored that the ICX Association recognizes our
efforts,” said Rafik Hanna, senior director, IT, Taco Bell. “By
partnering with Elo, we have succeeded in delivering a frictionless
experience to our customers while streamlining our operations. We have
unlocked the ability for our fans to make their menu items more cheesy,
beefy, crunchy and more, all with the tap of a finger.”
The Taco Bell kiosk program deployment began in Q4 of 2018, with
self-service kiosks now in more than 4,000+ locations in the U.S. With
continued momentum, Taco Bell is on track to complete its national
rollout in 2019, bringing the self-service kiosks to nearly 7,000
locations across the U.S.
About Elo
As a leading global supplier of interactive solutions, #EloIsEverywhere.
To date, we have deployed more than 25 million installations in over 80
countries. A new Elo
touchscreen is installed every 21 seconds, on average, somewhere in
the world. Built on a unified architecture, Elo’s broad portfolio allows
our customers to easily Choose, Configure and Connect & Control to
create a unique experience. Choose from all-in-one systems, open
frame monitors and touchscreen
monitors ranging from 10 to 70 inches. Configure with our unique Elo
Edge Connect peripherals that allow user-specific solutions. Connect
& Control with EloView,
a secure cloud-based platform for Android-powered
devices. EloView enables secure deployment and management of a large
network of interactive systems designed to reduce operating costs while
increasing up-time and security. Consumers can find Elo touchscreen
solutions in self-service
kiosks, point-of-sale
terminals, interactive
signage, gaming machines, hospitality systems, point-of-care
displays and transportation applications — just to name a few. Learn
more at EloTouch.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190605005171/en/