TaskUs, the leading tech-enabled business services company delivering customer support, AI operations and content security to the world’s most innovative companies, names Porfirio Diaz VP of Operations. Diaz will bring the TaskUs signature employee experience to radically change the customer support industry in Mexico.
“Porfirio is an industry leader in Mexico and it’s a tremendous boon to have his expertise and passion for the employee experience at TaskUs,” said Chief Delivery Officer Robert Hayes. “His 20 years in the industry and depth of experience bring a local perspective and a fresh approach to the Mexico market, which is a strategic area of growth for us.”
Diaz has held senior-level roles in operations, client services, customer experience, and global operations during his many years with Grupo TELvista. At that company, Diaz rose through the ranks from a frontline employee while he was in university to operations manager to the VP of client care and development. The TELvista team had 150 employees when Diaz started there, and at the time of his departure, Diaz was responsible for running five sites throughout Mexico managing a team of more than 4,000.
“When I saw the impact that TaskUs has had on our industry in the Philippines and in the U.S., I was excited to be a part of the team bringing that kind of opportunity and culture shift here to Mexico,” said Diaz.
As VP of Operations for TaskUs, Diaz will be instrumental in the development and execution of TaskUs’ aggressive growth plans in Latin America. His breadth of employee experience, from the frontline to the executive levels, team development and relationship building skills will be essential in his role in managing personnel and optimizing operational efficiency in customer support and engagement.
As part of its investment in Mexico, TaskUs is moving into a new office space. Diaz and the team will begin working out of the new space in September.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 16,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. To find out more visit www.TaskUs.com.