The results are in for SoftwareReviews 2020 IT Service Management Data Quadrant, and TeamDynamix has overtaken the top spot in a highly competitive bid for highest rated IT Service Management (ITSM) platform. The solution outpaced the other contenders in NPS, Emotional Footprint, Product Functionality, and Vendor Strategy. TeamDynamix also walked away with the exclusive award for Vendor Support, and Product Strategy and Rate of Improvement.
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TeamDynamix Ranks #1 in ITSM Quadrant (Photo: Business Wire)
TeamDynamix Ranks #1 in ITSM Data Quadrant:
- Vendor Support – 89% satisfaction
- Product Strategy and Rate of Improvement – 81% satisfaction
- Self-Service Portal – 85% satisfaction
- Integrated Knowledge Management – 85% satisfaction
Analysts from Info-Tech Research Group draw a connection between top performers in the ITSM data quadrant and a high Emotional Footprint Score.
“In categories with high-end user interaction the Emotional Footprint, our measurement for the vendor relationship, takes on increasing importance,” explains David Piazza, President of SoftwareReviews. “TeamDynamix ranked at the top of the category with the highest overall composite score. They led the quadrant with a +88 Emotional Footprint score, with high marks for being Respectful, Inspiring, Performance Enhancing, and Enabling Productivity. It’s no wonder their customers gave them a 90% Likeliness to Recommend score.”
“We are honored by this ranking,” states Andrew Graf, chief product strategist at TeamDynamix. “As we have grown over the years, one of our core beliefs has been that we must stay close with our customers. We are relentless on this point. We hold monthly open forums, we have open mic sessions at our client summit, we conduct 1:1 feedback sessions and use this input for continuous improvement.”
TeamDynamix offers full life-cycle support for IT Service Management (ITSM) with Project Portfolio Management (PPM) on one platform. The solution helps transform service teams from order takers to strategic partners; improving team collaboration and workflow, optimizing resources, and delivering enhanced end-user service.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.