Intradiem, the leading provider of intelligent automation solutions for customer service teams, has been awarded a Top Workplaces 2021 honor by The Atlanta Journal-Constitution. The list of chosen companies is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner, Energage, LLC. The anonymous survey measures 15 culture drivers that are critical to the success of any organization, including alignment, execution and connection.
“During this very challenging time, Top Workplaces has proven to be a beacon of light for organizations, as well as a sign of resiliency and strong business performance,” said Eric Rubino, Energage CEO. “When you give your employees a voice, you come together to navigate challenges and shape your path forward. Top Workplaces draw on real-time insights into what works best for their organization, so they can make informed decisions that have a positive impact on their people and their business.”
“Our culture is about serving others, and it’s this shared characteristic of our employees at every level that drives success for our customers,” said Matt McConnell, Intradiem’s Chief Executive Officer. “We believe that the only sustainable competitive advantage in business is great people, and great people are attracted to great cultures. So, we put a lot of focus on creating a great culture,” said Matt McConnell, Intradiem’s Chief Executive Officer. “When the pandemic hit in 2020, we didn’t waver. Our leadership team assured employees that they continued to be our first priority, and this allowed them to focus on serving our customers. This focus on people and culture allowed us to grow the business through the pandemic, and we saw double digit increases in both NPS and eNPS. The team is honored to be recognized as an Atlanta Top Workplace again in 2021.”
Intradiem provides intelligent automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. The company’s patented, AI-powered technology processes the massive data quantities generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3-5X in subsequent years. Each year Intradiem powers more than one billion automated actions each year, helping customers save more than $100 million.
Making the world a better place to work together.™
Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 14 years of culture research and the results from 22 million employees surveyed across more than 66,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.