Press release

Top Robotic Process Automation Vendors for Satisfaction Revealed by Real Users In SoftwareReviews Report

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SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2020 Robotic Process Automation Data Quadrant Awards, naming three vendors as gold medalists. The following vendors are the gold medalists according to feedback provided by their end users via SoftwareReviews’ comprehensive online survey.

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2020 RPA Data Quadrant (Graphic: Business Wire)

2020 RPA Data Quadrant (Graphic: Business Wire)

Vendors were rated on their product features, vendor capabilities, and the relationship with their software vendor:

  • UiPath RPA Platform,
  • JIFFY.ai,
  • Automation Anywhere,

What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

UiPath RPA Platform, with a Net Emotional Footprint of +90, has scored top product in product strategy and rate of improvement, ease of customization, availability and quality of training, ease of implementation, distributed work, role-based access, action logging, and user libraries. JIFFY.ai, with a Net Emotional Footprint of +97, performed well overall, receiving top product in vendor support, and performance monitoring. Automation Anywhere with a Net Emotional Footprint of +88, earned high scores in action logging, unsupervised work, and concurrent work. Automate Plus also receives a special mention, earning the top spot in five vendor capabilities and four in product features, including ease of data integration & central deployment.

In general, Robotic Process Automation software users were most satisfied with central deployment and role-based action– and were most dissatisfied with real-time debugging.

Supporting Quotes

“Every organization should expect to have an RPA implementation by the end of 2021 based on current trends,” said Cole Cioran, head of applications research, Info-Tech Research Group. “Our research shows that 90 percent of early adopters have seen robotic process automation improve the productivity of an organization’s processes and tools. Where the implementing organization used RPA as a catalyst to improve their processes, underlying applications, and way of working RPA has been highly productive – and significantly impactful”

“At UiPath, we are more convinced than ever that true digital transformation begins with RPA. Now is the time for every organization to examine its digital workforce potential to complement and empower its human workforce,” said Bobby Patrick, chief marketing officer, UiPath. “As a leader in the market, UiPath will continue to innovate and make bold moves in building a scalable, enterprise-ready hyperautomation platform that can grow with customers on their automation journeys. I could not be prouder of our company and the leadership positions we continue to attain in the market.”

“JIFFY.ai deeply values the acknowledgment of excellence from our clients and we are proud to be a gold medalist in SofwareReviews’ 2020 Robotic Process Automation Data Quadrant Awards,” said Babu Sivadasan, chief executive officer, JIFFY.ai. “Our vision is to put the power of automation and innovation directly in business users’ hands. Our AI-first approach and our HyperApps allow enterprises to be more resilient, agile, and future-ready. JIFFY.ai’s placement in the Data Quadrant is proof that what we’re succeeding and making a difference.”

“HelpSystems is thrilled to be recognized as a top-rated RPA solution provider in the 2020 SoftwareReviews Robotic Process Automation Data Quadrant for our product Automate Plus,” said Daniel Laun, managing director RPA, HelpSystems. “This recognition not only represents an achievement for our organization, but it is also a major endorsement of excellence by our customers. We are proud that Automate Plus continues to deliver on its promise of empowering organizations to solve real problems, realize value faster, scale across their business, and achieve ongoing automation success.”

About SoftwareReviews Data Quadrant Awards and Software Reports:

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at www.softwarereviews.com.

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.