The Travelers Companies, Inc. (NYSE: TRV)
today announced that independent insurance agents who use the EZLynx
Management System will now be notified instantly when their Travelers
personal auto insurance customers make a policy change in the MyTravelers®
self-service portal. The EZLynx Management System dashboard is updated
in real time when a customer adds or removes a vehicle, modifies a
deductible, changes their address, adds a driver or makes other
modifications to their policy.
“Simplifying processes and providing exceptional service for both agents
and customers are key priorities for us, and real-time alerts do both,”
said Loree Toedman, Vice President of Field Sales for Personal Insurance
at Travelers. “Agents are able to spend more time providing valuable
insurance advice, and customers who prefer to manage their policies
online have a more seamless experience.”
“Consumer demand for service excellence is on the rise and features like
real-time messaging enable the agents more visibility into their
customers’ activities,” said David Taylor, Vice President of Product for
EZLynx. “EZLynx began as a real-time rating service and with the support
of our carrier partners, like Travelers, we have been able to continue
that philosophy through to policy servicing in the EZLynx Management
System. We look forward to expanding the types of messages and related
workflow automation on the platform.”
Self-service customer updates are traditionally processed through batch
system notifications that do not immediately reach agents. Now, with
real-time alerts, agents using EZLynx can quickly and accurately consult
with their customers to confirm that a policy change is appropriate for
their needs.
“Agents have indicated their support for self-service tools, but they
also need to stay connected to their customers to offer guidance when a
policy change is made,” said Ron Berg, Executive Director of Agents
Council for Technology at the Independent Insurance Agents & Brokers of
America. “Real-time notifications are an example of how the industry is
evolving to build a more efficient partnership between carriers and
agents that better supports their mutual customers.”
Independent agents that write Travelers auto insurance can learn more
about real-time alerts by visiting the Travelers website
for agents.
About Travelers
The Travelers Companies, Inc. (NYSE: TRV)
is a leading provider of property casualty insurance for auto,
home
and business.
A component of the Dow Jones Industrial Average, Travelers has
approximately 30,000 employees and generated revenues of approximately
$30 billion in 2018. For more information, visit www.travelers.com.
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