Tymeshift, a workforce management solution built for the modern age, today announces the addition of two features to the platform; Slack Integration and Talk+. The announcement coincides with Zendesk’s San Francisco Showcase event, as Tymeshift is made exclusively to operate within the Zendesk framework.
Tymeshift’s comprehensive workforce management (WFM) platform takes a unique approach to managing customer experience teams by focusing on agent engagement and satisfaction alongside management tools and reporting capabilities. These new features are the latest additions to the platform’s robust offerings. Both features create steps toward removing duplication of effort and repetitive actions that consume so much of a CX team’s workday.
“We are always looking to develop features that make our customers’ lives easier, but we want to go beyond that too. We’re excited to help boost agent success and streamline processes so they can focus on the creative aspects of their work without having to get bogged down by the small complexities they shouldn’t have to deal with.” – David Birchmier, Tymeshift Founder and CEO.
With this integration, users can get information from Tymeshift during their workday without needing to leave Slack. Managers can receive notifications that alert them to their agents’ work statuses, and agents can get alerts about their own activities via Slack.
Since Tymeshift was built from the ground up exclusively for Zendesk, it’s crucial that the two platforms are in sync as both grow. Talk+ is an inclusive bundle of features for organizations that are looking for more in-depth data syncing between Tymeshift and Zendesk Talk as well as additional automation and tracking.
Customers can now access more Talk metrics and Talk State information in Tymeshift, for both historical and real-time data. Additionally, Tymeshift will now automatically sync Talk States between platforms reducing duplication of effort.
Additional Information About Tymeshift
Founded in 2017, Tymeshift is modern workforce management that empowers agents to succeed. With a quick setup, omnichannel tracking, real-time insights, scheduling, forecasting, and an intuitive interface, Tymeshift helps customer support teams transparently manage their workforce to make agents more efficient and managers more engaged. Tymeshift has offices in the United States, Serbia, and Portugal. Learn more at https://www.tymeshift.com/.