In order to care for our customers during emergencies, U.S. Cellular will actively provide resources to assist our customers.
All customers located in California whose U.S. Cellular wireless service is disrupted or degraded, within an area that is declared to be a state of emergency by the Governor or President shall be covered by the below protections.
U.S. Cellular will deploy mobile equipment, such as Cells on Wheels or Cells on Light Trucks, to supplement existing service in areas that need additional capacity to ensure access to 9-1-1 and E9-1-1.
We will provide device charging stations and U.S. Cellular Wi-Fi Hotspots in areas where customers are seeking refuge from fires.
We will provide mobile devices for customers seeking shelter from a disaster to use temporarily at county or city shelters.
U.S. Cellular will proactively provide resources to California customers who have been impacted by the fires. To ensure that customers can continue to use their phone as needed, U.S. Cellular can remove speed caps and waive overage and late fees for customers in select California counties that are impacted.
About U.S. Cellular
U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier is building a stronger network with the latest 5G technology and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. To learn more about U.S. Cellular, visit one of its retail stores or www.uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.