Press release

UJET Furthers its Commitment to Securing its Customers Through its Latest Data Protection and Privacy Certifications

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UJET Inc., a leading provider of customer support communications and solutions, today announced the completion of its latest round of data protection and privacy certifications. In the final quarter of 2019 and the beginning of 2020, UJET furthered its commitment to securing its customers’ data throughout the communication cycle by achieving numerous security and privacy regulations such as SOC 1 Type 2, SOC 3, PCI DSS, FINRA compliance, and more.

This latest round of certifications further exemplifies UJET’s responsibility towards ensuring the protection of customer and user data while in transit and at rest all while supporting global and industry leading brands and communities. Some of the more notable certifications include:

  • Service Organizations Control (SOC) 1 Type 2: Having already completed its SOC 2 Type 2 certification, UJET has now achieved certification for SOC 1 Type 2. This certification focuses on the information technology general control system for the UJET Customer Support Platform and describes the suitability of the design and operating effectiveness of these controls to achieve the related control objectives stated in the report. These reports help UJET’s customers better understand the effect of UJET’s controls on their financial statements.
  • Service Organizations Control (SOC) 3: Along with completing its SOC 1 Type 2 certification, UJET is now SOC 3 compliant, furthering its ability to provide its customers assurance about UJET’s controls relevant to security, availability, and confidentiality for general use.
  • Payment Card Industry Data Security Standard (PCI DSS): PCI requirements apply to all organizations that store, process, or transmit cardholder data and/or sensitive credit card authentication data. UJET processes and transmits cardholder data on behalf of its customers, but does not store such data.
  • Financial Industry Regulatory Authority (FINRA): Under FINRA, financial institutions must identify and assess cybersecurity threats; protect assets from cyber intrusions; detect when their systems and assets have been compromised; plan for the response when a compromise occurs; and implement a plan to recover lost, stolen or unavailable assets. UJET’s FINRA certification enables its customers who are regulated by FINRA to comply with rules such as the Telemarketing Rule and the Books and Records Requirements.

“In today’s environment, data privacy and the protection of personal information is of the utmost importance,” said Chris Mullaney, Data Protection Officer at UJET. “With an enterprise-grade level of security and a commitment to ensuring the protection of its customers’ data, UJET is proud to be an example of how customer support vendors and organizations can make data protection a cornerstone of their business.”

Other notable certifications UJET completed and/or renewed during this period are: HIPAA, GDPR, EU-US Privacy Shield, and TCPA. Moving forward, UJET plans to comply with CCPA and provide the CSA CAIQ, among other activities, as part of its continuing efforts to provide its customers with enterprise-grade data protection and security.

About UJET

UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Getaround, and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.

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