Inc., the company that is reimagining customer support with
multichannel solutions that fully leverage smartphone technology and
intelligent automation, has been named a Cool Vendor in Gartner’s 2019
Cool Vendors in CRM Customer Service and Support report1.
When identifying vendors for the CRM Customer Service and Support
report, Gartner states, “Customer service and support leaders are
looking for innovative ways to differentiate their organizations through
digital transformation. The Cool Vendors in this research can help in
areas such as personalization, cross-channel engagement continuity and
unstructured communications analysis.”
“We believe that Gartner’s recognition as a Cool Vendor further cements
and confirms our vision of leveraging cloud native, data-driven
insights, automation, and smartphone capabilities in order to help
support managers and agents turn negative customer experiences into
positive outcomes,” said Anand Janefalkar, Founder and CEO of UJET.
UJET has seen record growth, with a year-over-year sales increase of
more than 500 percent. Along with the addition of innovative,
industry-first product enhancements to the UJET Customer Support
Platform, UJET has also grown its market presence by partnering with key
leaders in on-demand services, IoT and connected devices, retail, and
A complimentary copy of the full 2019 Cool Vendors in CRM Customer
Service and Support report by Gartner can be found here.
1Gartner Cool Vendors in CRM Customer Service and Support,
Jim Robinson, et al, 17 May 2019
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research publications, and does not advise technology users to select
only those vendors with the highest ratings or other designation.
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for a particular purpose.
UJET is a modern cloud contact center software company with leading
innovation in smartphone-era customer support on the web, phone, and
mobile apps. The UJET platform delights end-users with any time,
anywhere access and simple smartphone functionality and elevates agent
performance through context-aware solutions for voice, chat, image,
video, and text. The UJET platform is enterprise grade in its global
reliability, security, and scaling capacity and is SOC2 Type II and
HIPAA compliant. UJET is trusted by customer-centric, innovative
enterprises, including Nest, Instacart, Postmates, Atom Tickets, Blink
and Grupo Bursatil Mexicano (GBM) to automate contact center processes
and provide superior experiences that drive higher customer
satisfaction. For more information, visit www.getujet.com.